United
Kingdom
United
States
Legal Answering Service
Answering solutions for the legal industry
Proudly supporting hundreds of law firms with Phone Answering and Live Chat solutions, delivering seamless support through our experienced receptionists when you need it most.
Phone Answering Service
The very best receptionists ready to answer the calls you can’t
Legal answering plans from just $145 per month
- Amazing people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Legal answering service benefits
The very best receptionists representing your law firm
Our warm and professional receptionists, superpowered by AI, act as a seamless extension of your team.
Important job details captured
We’ll follow custom scripted responses, designed by you, to gather essential information, including contact details, case type or number and appointment specifics.
Every lead secured, no opportunity lost
Maximize your firm’s growth by ensuring you never miss a new business or client opportunity.
Extended opening hours for 24/7 answering
Whether it’s a late-night legal emergency or a weekend inquiry, we’ll keep your firm accessible, day and night, 365 days a year.
Seamless communication with bilingual callers
Your callers will experience exceptional service, whether they speak English or Spanish.
Efficient call dispatching, every time
We'll follow your emergency call process for any urgent legal matters, ensuring time-sensitive calls reach your team as quickly as possible.
Legal Phone Answering Service
Acting as the front line for law firms just like yours and with deep industry knowledge and understanding of the value in every call, our specially trained legal receptionists answer your calls exactly as if based in your office. Briefed by you and superpowered by our AI technology, they ensure every interaction impresses and improves client retention as a result.
Maximize every
opportunity
Capture every lead by always being available
Stay
agile
Operate a seamless and efficient business while keeping overheads to an absolute minimum
Look more
professional
Enhance your call answering and ensure outstanding service delivery
Legal Live Chat Service
Our highly trained Live Chat agents, supported by specialist chat technology, convert web chats into clients. Designed for busy law firms like yours, our seamless solution combines clever software with real human support to ensure you stay connected with prospects and clients. Easy to set up and manage, handle the chats you can and trust us with the rest.
Get ahead of competitors
41% of chats result in a new lead
Win new clients faster
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Clients are increasingly expecting chat to be available on your website
Legal AI Voice Agent
Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
The role of AI across our business
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex queries
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless customer experiences that align with your brand at scale
Why choose Moneypenny?
Awesome receptionists you’d be happy to hire yourself
Our own AI technology superpowering us on every conversation
A perfected, one-of-a-kind call answering environment
Business challenge:
“With clients based internationally and across different states in the US calling at different times, we were finding it increasingly difficult to answer every call.”
Solution:
“Our law firm now benefits from 24‑hour call support. Any calls our team can’t get to overflow seamlessly to our receptionists. For us, this is the ideal solution.”
Result:
“Now if a client needs to get hold of us, calls are taken promptly and they always speak to professional receptionists – not a machine – no matter what time of day or night.”
Business challenge:
“I run a small independent law firm, so answering the phone during the day is always a struggle. I’m often in court for long periods of time and can be faced with up to 20 voicemails when I get out.”
Solution:
“Moneypenny answers any calls I can’t get to. They have a good understanding of the legal industry which is clearly reflected in the quality of the messages I receive.”
Result:
“My clients are happier as they no longer speak with my answering machine. Moneypenny's tech is great too. With their app, I can view my messages instantly.”
Seamless account support
As a Moneypenny client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
- Proactive account management Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
- Intuitive mobile appIdeal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
- Powerful portal dashboardFor complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information.
Legal Answering Service FAQs
How does AI superpower my Moneypenny Receptionist?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
What is a legal answering service?
As a law firm, our reputation is everything. How can we be confident it’s in the right hands?
Can you speak with my clients in different languages?
How does a legal answering service work?
Can you transfer calls to my cell phone or home phone?
How much does a legal answering service cost?
When is a legal answering service available to support my law firm?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
Start your journey with the world's #1 provider today
- Amazing people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
