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Microsoft Teams Integration

Bring us closer to your working day with the help of Microsoft Teams

Give us round-the-clock visibility of your Microsoft Teams status so we always know when you're available to receive calls. Access to your employees' live status is just one of the great new integration features now available to Moneypenny clients.

How linking your status works >

A must-have for all Microsoft Teams users

Share your real-time status information

Link your Microsoft Teams' status with Moneypenny and we'll know to only transfer calls when you're free to answer them. Linking the information is a simple task for your Teams Administrator, and we recommend all clients using Teams do so to create an even better experience for you and your callers.

Let's say for example, you're set to 'Busy'. We'll explain to callers that you're on another call and will send a message to you immediately. Similarly, if your status is set to any of the other unavailable options, we'll tell callers you're away from your desk and send a message. Whenever you're 'Available', we'll transfer calls straight through. Don't worry if you're a regular app user, its functionality will continue to update us as normal.

Fewer distractions Avoid the interruption of receiving a call on your cell phone or landline when you're on a Teams call
No need to change behaviors Keep doing exactly what you're already doing and let our integration take care of it
100% accurate every time Be confident we're always sharing real-time information with your callers
Link your status now >

Link your status today

Simply provide us with the contact details for your Microsoft Teams Administrator, and we'll email them to confirm consent on behalf of your business.

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Discover our other integration features

Forwarding to Moneypenny
Divert Microsoft Teams calls to Moneypenny

Never miss a Teams call again. Whenever someone tries to call you via Teams and you're already engaged, instead of declining and sending the caller to your Teams voicemail, have it forwarded to us to answer instead. All that's required is a quick settings update in Teams, and you're good to go.

Receive calls from Moneypenny via Microsoft Teams

As well as transferring calls to you via landlines and cell phone, if your Microsoft license includes a phone system, we can also transfer calls directly to the number assigned to you; meaning less devices and a smarter way of working for you.

Ask your Teams Administrator to call one of our dedicated Account Managers on 0345 123 3700 to set up the divert now.

Your burning questions

FAQs

  • What is a Microsoft Teams status?

    This indicates a Teams user's current availability; the default options being ‘Available’, ‘Be right back’, ‘Away’, ‘Do not disturb’ or ‘Busy’.

  • How much does the integration cost?

    Absolutely nothing. This integration is a free add-on to your existing Moneypenny service.

  • What do you need from me to get started?

    All we need are the contact details for your Microsoft Teams Administrator so we can request their consent to integrate. We’ll take care of the rest.

  • Is the setup easy to follow?

    Yes, we’ve done all the heavy-lifting, so all your Microsoft Teams Administrator needs to do is grant us permission to sync our system and the integration will be live.

  • Does everyone have to link their status or can it just be for selected team members?

    We can switch the integration off at an individual level, so that any team members can change their status manually if they wish, by using the app, portal or updating us over the phone or via email.

  • If I usually update my status through the app, how will this affect my Microsoft Teams status?

    Don’t worry, if you update your availability using the app this will override your Teams’ status.

Link your Microsoft Teams' status today

Get started now >