Give us round-the-clock visibility of your Microsoft Teams status so we always know when you're available to receive calls. Access to your employees' live status is just one of the great new integration features now available to Moneypenny clients.How linking your status works >
A must-have for all Microsoft Teams users
Link your Microsoft Teams' status with Moneypenny and we'll know to only transfer calls when you're free to answer them. Linking the information is a simple task for your Teams Administrator, and we recommend all clients using Teams do so to create an even better experience for you and your callers.
Let's say for example, you're set to 'Busy'. We'll explain to callers that you're on another call and will send a message to you immediately. Similarly, if your status is set to any of the other unavailable options, we'll tell callers you're away from your desk and send a message. Whenever you're 'Available', we'll transfer calls straight through. Don't worry if you're a regular app user, its functionality will continue to update us as normal.
Simply provide us with the contact details for your Microsoft Teams Administrator, and we'll email them to confirm consent on behalf of your business.
Never miss a Teams call again. Whenever someone tries to call you via Teams and you're already engaged, instead of declining and sending the caller to your Teams voicemail, have it forwarded to us to answer instead. All that's required is a quick settings update in Teams, and you're good to go.
As well as transferring calls to you via landlines and cell phone, if your Microsoft license includes a phone system, we can also transfer calls directly to the number assigned to you; meaning less devices and a smarter way of working for you.
This indicates a Teams user's current availability; the default options being ‘Available’, ‘Be right back’, ‘Away’, ‘Do not disturb’ or ‘Busy’.
Absolutely nothing. This integration is a free add-on to your existing Moneypenny service.
All we need are the contact details for your Microsoft Teams Administrator so we can request their consent to integrate. We’ll take care of the rest.
Yes, we’ve done all the heavy-lifting, so all your Microsoft Teams Administrator needs to do is grant us permission to sync our system and the integration will be live.
We can switch the integration off at an individual level, so that any team members can change their status manually if they wish, by using the app, portal or updating us over the phone or via email.
Don’t worry, if you update your availability using the app this will override your Teams’ status.