WORLD’S LEADING PHONE ANSWERING SERVICE

Answer every call with your own Moneypenny Receptionist.

We answer calls for all types of businesses including law firms, realtors and home services.

Get your quote >
Trustpilot rating Clutch - Top answering services 2019 Clutch - Top virtual receptionist services 2019
Carmen, Moneypenny Receptionist

A quality phone answering service for less than you think

With our Phone Answering Service, your calls will be answered by a dedicated US-based Moneypenny Receptionist. Someone who knows you, your business and how you like to work. They’ll answer all of your calls (or just the ones you can’t get to) and pass on messages to you immediately.

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    Work remotely

    Have calls & messages sent to you and your team

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    Answer all calls

    Never miss a business opportunity again

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    Save money

    Make significant savings vs. hiring a receptionist

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    Be available 24/7

    Your US-based hand-picked receptionist is always there for you

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    Free up time

    Focus on what you do best

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    FREE trial

    Experience our service with no obligation to continue

Find out how we support attorneys and law firms. Click here >

How the Moneypenny Phone Answering Service works

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your business. The Welcome Call is your opportunity to brief us on your brand, and how you would like your calls to be answered.

Forward your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.

Impress your callers

With your calendar on hand, your calls are answered in your company name and transferred to you. If you're unavailable, messages are sent immediately by text or email.


Keep in touch

Update your receptionist on the move with the Moneypenny app.

Get your quote

We'll base your quote on the times you need us to answer calls. We don't do long-term contracts or per minute billing; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your free quote.

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Make your customers smile today - call us on 866.202.0005 to discover how we will help your business.

Why Moneypenny?

The best, US-based receptionists

Your calls are precious. You want peace of mind, knowing who will be greeting your customers and representing your business. That’s why we focus on creating a real relationship between you and your receptionist. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training program is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with phone answering services used by their own business, our co-founders created a phone answering service that was more than just a transactional service. Fast forward 20 years and it’s this focus on a trusted relationship between you and your receptionist that remains at our core today. We’re confident you’d happily employ any one of our receptionists yourself.

Clever features to wow your callers

Your receptionist answers calls with the help of RITA, our call-handling software. Built by us and unique in our industry, years of tinkering and upgrades make her a shining example of machine learning at its very best. Her ability to recognize anyone who’s called before is one of her most inspired features. Not only does she allow your receptionist to greet callers by name, they’re also able to confirm a caller’s contact details, without them having to say a single word.

Great extras you won’t find elsewhere

Our market-leading live phone answering service includes a whole host of amazing features to support your business. Benefit from professional business numbers, real-time updates and notifications, dedicated account management, 24/7 phone answering service, Moneypenny app and easy-to-use portal, VIP callers and bypass list.

24/7 Answering Service

Gain round-the-clock support for your calls with our 24/7 cover (includes public holidays). Moneypenny Receptionists are on hand to answer your calls from 8.30am to 6pm every working day of the year. These hours can be extended to suit your business, whether it’s coast to coast, weekends or 24/7.

Professional business number

With our local and toll free numbers, change the way your business is perceived by potential customers. Moneypenny knows the value of a main contact telephone number to any business. With thousands of numbers to choose from, we offer two flexible options to help your business stand out from the crowd.

Clever technology at your fingertips

Work a whole lot smarter with the Moneypenny app and portal. Your Moneypenny Receptionist will be able to tell people whether you’re free to receive calls, or when you’ll call them back, without you ever having to send her a single update. Access call trend reports, caller heat map, live edit facilities and lots more.

FAQs

  • How does Moneypenny know who the call is for?

    You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

  • Are all my calls answered by Moneypenny?

    This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.

  • What happens if my Moneypenny Receptionist is on the phone when one of my calls come in?

    Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.

  • Are there any long-term contracts?

    No – after the one week trial, all of our smaller answering service schemes are a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.

  • Does Moneypenny keep a log of my past messages?

    Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

  • What happens out of hours?

    From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 call answering.

  • Can I meet my Moneypenny Receptionist?

    Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.

  • How can my Moneypenny Receptionist be dedicated?

    We’ve a solution for the breaks, lunches and vacations. Your Moneypenny Receptionist works in a small team of 4 or 5 - if they’re not around, their colleagues will answer calls instead. Their team also know you and your business so you’re in safe hands.

  • Will I be charged for automated sales calls?

    No - these are nuisance calls, so we don’t bill you for automated sales diallers.

  • Why do you bill per call and not per minute?

    Nasty call duration surprises are no fun for anyone. Moneypenny price plans are built to reflect our commitment to delivering the very best service for you and your callers, meaning you never have to worry about racking up unnecessary minutes.

Your Moneypenny Receptionist at your fingertips

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

search calls & messages

Browse through your entire call history. Search for that important message from last month - one click and they're on the line.

create & edit statuses

Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist where to put calls through to, and what to tell callers when you're not available.

enable gps location

Set your Statuses to change automatically according to your location. Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.

send updates

Message your Moneypenny Receptionist quickly and easily.
find out more - watch video

Your Moneypenny Receptionist at your fingertips

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

Create & edit Statuses

Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist where to put calls through to, and what to tell callers when you're not available.

Enable GPS location

Set your Statuses to change automatically according to your location . Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.

Send updates

Message your Moneypenny Receptionist quickly and easily.

Search calls & messages

Browse through your entire call history. Search for that important message from last month - one click and they're on the line

find out more - watch video

Your Moneypenny Receptionist at your fingertips

Updating your Moneypenny Receptionist on the move

Download our app for free and stay in touch with your Moneypenny Receptionist - wherever your day takes you.

Enable GPS location

Set your Statuses to change automatically according to your location. Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.

Search calls & messages

Browse through your entire call history. Search for that important message from last month - one click and they're on the line.

Create & edit Statuses

Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist how to answer your calls and where to put them through to.

Send updates

Message your Moneypenny Receptionist quickly and easily.

find out more - watch video
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What our clients say

Start your free trial

With no charges and instant setup, you could be briefing your Moneypenny Receptionist today.
Call 866.202.0005.

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