Maintaining a reputation like yours is how we’ve built ours

Exceptional businesses, including top law firms and leading brands, trust their team of Moneypenny Receptionists to answer calls.

We give you dedicated receptionists, on hand 24/7, to manage everything your in-house team does and more. Their can-do attitude and attention to detail delivers outstanding service to your customers and staff, and significant cost savings for you.

Award winning

Rated excellent

Bridgette hero
Microsoft Teams logo

integration now available

Reduce costs without compromising your caller experience

Moneypenny’s reputation for high quality call handling provision makes us the #1 choice for businesses and organizations across all industries. We invest in our people, giving them world-class training and support to ensure they exceed your service expectations. Whether you’re looking for your own team of Moneypenny Receptionists to help improve front of house by answering all calls, overflow support to reduce call waiting times, or you just want a completely fresh take on how your business deals with calls as a whole; talk to us. No other provider has the experience or quality of people to match the level of sophistication and cost-savings we will bring to your operation.

Your own team of dedicated receptionists

Support for some or all of your calls

Instantly scalable to meet demand

Calls transferred to your team wherever they are

Call & message history available online

Here 24/7 - ideal for international offices

Working with global technology brands

Get your quote

Provide us with a few contact details and one of our dedicated Account Managers will contact you right away.

No. of employees:

Here’s how it works

Paula

Meet your Moneypenny Receptionists

We work with you to select the right receptionists for your business. Brief us on how you’d like calls to be handled and tell us about VIPs so we can treat them like gold.

Divert your calls

We’ll have already determined whether you plan to send some or all calls to Moneypenny to be answered. We’ll also work with internal team members and even deal with external providers directly if you wish.

Impress your callers

With an online diary and call handling instructions to hand for each of your employees, your Moneypenny Receptionists will work together diligently; either transferring calls or sending messages immediately.

Solve your biggest business challenges

Reduce your operating costs

Move fixed costs to variable costs with our flexible contracting options

Scale instantly based on demand

Our support expands or contracts in real-time to match your business needs

Improve the customer journey

We ensure all of your customer touchpoints are prompt, impressive and seamless

Free up internal resources

Give management back their time and repurpose staff to focus on more productive, business-critical duties

Immediate business continuity

Meet agreed SLAs and gain peace of mind your business is protected against the unexpected

Benefit from the very latest technology

RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.

World-class
capabilities

The latest customer contact innovations for you to enjoy without any investment

Unique call
management
software

All developed in-house to block cold callers and recognize VIP & repeat customers

Calendar
integration

Link your Microsoft Teams status so we have access to your real-time availability

Online
portal

Audit a goldmine of management information to help improve your customer journey

The Moneypenny difference

Our team quickly becomes a seamless extension of yours

Carmen

Hand-picked people

We make a point of recruiting based on personality and matching you with individuals who complement your business, so you can be sure they’ll truly reflect how you want to speak to customers.

Award-winning culture

Widespread employee loyalty means you’re getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.

World-class training

Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.

About us

You may have spoken to Moneypenny already, but never realized.

6 x

recognized for over a decade as a Top 100 Best Company to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly by our team around the clock

Collaborating with

Lawyer Monthly logo

Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo
Digital.com logo

Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo
Digital.com logo

Request a tailored quote for your business today

We love to talk, so call us on 866.202.0005 or email [email protected] and let’s get to work providing you with a complete solution based on your exact requirements.

No. of employees: