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5 reasons real estate agents need a call answering service

A call answering service can help your business with these 5 key frustrations

Every real estate agent, whether an independent, regional or national brand, will experience certain challenges at one time or another.

There are some headaches that simply go with the territory – sellers with inflated ideas of their property’s value, buyers who want it all from a tiny budget or those groan-inducing jokes you’ve heard a thousand times – but your phone system should never be one of them.

If you’ve ever missed out on a listing because you were too busy to answer the phone or felt pressured to take a call in the middle of a showing, you’ll know just how frustrating communications can be in a client-facing role; it goes without saying that your calls are important, but your time is much better spent elsewhere. With this in mind, we’ve put together the top 5 reasons you should be using a call answering service;

1. Every call is valuable

Just one call can lead to thousands of dollars in commission. When every new inquiry has the potential to be so valuable, it’s essential that someone is there to answer the phone every time it rings. Can you afford to pass up a new listing? A call answering service will ensure you capture every new inquiry and make the most out of your inbound opportunities.

82% of calls result in a detailed message

2. Time is of the essence

When a seller is looking for an appraisal, they won’t keep trying your number if no one is there to answer. Instead, they’ll try each number on their list until they find someone who can help. Trained to handle calls exactly as if based in your office, a professional call answering service will leave callers impressed; confident they don’t need to waste time looking anywhere else.

3. Image matters

Engaging a call answering service is equivalent to hiring a snappy dresser for your team; you know your customers will be given the right impression when they interact with your brand. A good provider will give you the opportunity to fully brief your receptionist so you can relax safe in the knowledge that they will project the right image every time they answer the phone.

26% calls are handled out-of-hours and at the weekend

4. When you’re at work, your customers are too

People searching for a new home, selling the one they’re in or trying to book showings, do this at home outside of their working day. If your office is open 9-5 Monday to Friday, you risk missing out on these inquiries. With a call answering service, you’re permanently open for business even when you’re taking a break or heading home for the weekend.

5. Additional overheads cause unnecessary stress

If you need a dedicated receptionist but you don’t want the expense or hassle of managing another full-time employee, a call answering service will give you all of the benefits without the associated drain on your energy and finances. Your customers will still get to know your receptionist as if they were based in your office, but you’ll never need to think about lunch breaks, sickness or vacation cover.

How we can help

Moneypenny is the world’s leading Call Answering Service. 24 hours a day, 7 days a week, our dedicated Moneypenny Receptionists answer calls exactly as if based in their clients’ offices.

Find out how many new leads we will help you capture with a FREE one-week trial. To experience our full service with no set-up costs, no admin charges and no ongoing commitment, call us now on 866.202.0005.

We give you amazing people and technology:

Call Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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