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5 ways answering services help your business grow

Achieve your business goals with answering support

There is no question that a professional answering service (whether that’s call answering or a live chat service) will benefit your business, but can it really support your business growth strategy?

In short, yes. There’s a number of ways the right live chat or call answering service will help you to achieve your business growth objectives, here’s our top 5:

1. The best people and technology

Outsourcing your calls and live chat will give you access to the most highly trained people and innovative technology, with none of the ongoing internal expense. You don’t have to worry about training your own staff or keeping up with technological developments, that’s the job of your outsourced provider. You will have fewer overheads and HR liabilities, with all the benefits of an in-house customer service team. You’ll also have the flexibility to call on these services only when you require them, instead of a permanent overhead.

2. More profitable communications

A telephone answering service (otherwise known as call answering) comes with the guarantee that every call will be answered and all callers are handled with the utmost care and professionalism. This minimizes lost prospects and maximizes your marketing strategy. What’s more, live chat is proven to increase website conversion by nearly 50%. With so many website visitors becoming paying customers, it won’t be long before you see a truly profitable impact from engaging a live chat service.

3. Increased customer satisfaction

Today’s consumer has more choice than ever before, so if they don’t get what they need from you, they can simply search online and find your competition instead. You need to ensure customers are able to get answers to their questions quickly and speak to you at their convenience.

With outsourced calls and live chat, you will have real people talking to your customers, managing inquiries and delivering a personable and professional service whether they reach out to you over the phone or online. Happy customers become brand ambassadors, telling others about the great service you offer and helping your business grow.

4. More time to focus on growth

Answering calls or online queries can be time-consuming and distract you and your team from other business-critical tasks, but it is also a vital part of both your sales cycle and customer service strategy. Using an answering service and/or live chat service will free up time, allowing you and your team to concentrate on what you’re great at – generating more revenue and growth.

5. Availability around the clock

The key to business growth is in giving your customers exactly what they need, whenever they need it. More and more, consumers expect this availability from businesses 24 hours a day, 7 days a week. An answering service is a great way to extend your opening hours, without the cost of 24-hour staffing. You can communicate with your client base at their convenience, making you accessible at all hours, both online and over the phone – even when your physical office is closed.

Introducing Moneypenny

Moneypenny helps businesses earn new and retain existing customers by offering a customized suite of inbound Call Answering, Live Chat, and customer contact services. From a state-of-the-art facility in Charleston S.C and our office in the UK, Moneypenny manages more than 15 million calls, chats, text messages, and emails for more than 13,000 clients annually.

To find out how you will benefit from our amazing people and technology, take advantage of our FREE trial. Experience our full service for a whole week with no setup costs, no admin charges, and absolutely no ongoing commitment. You have nothing to lose, call us on 866.202.0005 now!

We give you amazing people and technology:

Call Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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