Search by keyword, such as: divert, calls, chats …

6 benefits of a call answering service for law firms

At Moneypenny, we provide our telephone answering service to businesses of all shapes and sizes, in a range of different professional service sectors. 

As we’ve grown, some key sectors have emerged where we have developed specialist experience and expertise.

The legal sector is one such area and we are proud to say we offer support to many leading US law firms, helping them capture client calls and inquiries, giving each caller a professional and efficient response; creating an exceptional first impression of your firm.

There are numerous benefits of a legal answering service, here are just some of the reasons so many law firms use us to answer calls on their behalf.

Never miss calls

Whether it is a new inquiry or an existing client, every call is important. Ensuring calls are answered and opportunities are never missed is an important benefit for law firms whatever their size.

With a phone answering service in place, every call can be answered, recorded, and detailed messages taken, so that the appropriate person can respond at a convenient time, armed with all the information needed to deliver an effective follow-up.

Avoid interruptions

We understand just how busy law practices are. Phone calls can be a significant distraction, and while every call is important, there are clear benefits to being in a position to decide when to respond to a phone call.

Using the Moneypenny app, it’s easy to flexibly manage when calls are diverted and messages are taken on your behalf, or which calls should be redirected to you or your colleagues.

Consistency and professionalism

You decide how you would like your calls to be answered and when.  All calls will be answered with your firm’s name by a polite, friendly, professional voice. Callers will be unaware that they are dealing with an outsourced service and we will select individuals who are the right fit to represent your business.

Business continuity

Whether it’s a busy day in court, meetings, an office move, or a holiday, it is crucial that your firm continues to operate. An answering service can be the perfect solution to this. What’s more, it can offer peace of mind for the unexpected, such as problems with your connectivity or being called away at short notice.

In a busy law firm, it’s essential that the right calls and the correct messages are routed to the relevant individuals. With our App, this can be managed and updated in real-time as situations change.

Around the clock service

Depending on the nature of your legal firm, you may require calls fielding outside typical working hours. Qualifying calls out of hours before redirecting them to an on-call lawyer can save valuable time and prevent frustration. Our specialist Moneypenny Receptionists can follow your advice and guidance on which calls should be redirected out of hours and when to take messages for someone to respond to at a more convenient time.

Reduced costs

Using a professional answering service can represent a significant cost saving compared to hiring a receptionist for smaller firms.

For larger organizations with a receptionist, or legal secretaries already employed to answer calls as part of their role, an outsourced service can ensure holidays and periods of sickness are covered without any disruption or inconvenience. This can all be done with the peace of mind that the voice at the end of the phone understands your business, how you work, and what you do.

Start your free trial today

Find out how many new inquiries we’ll help you capture with a 7-day free trial, with no hidden setup fees and absolutely no obligation to continue at the end of the week. Call us today on 866 202 0005 to get started!

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >