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Choosing the best phone answering service for your business

best phone answering service

If you are looking to work smarter – not necessarily harder – then making the best use of technology and outsourcing can help you.

There are many mobile apps that can make managing a business more straightforward.

For example: apps to help with filing your accounts and to help you to manage tasks and projects. Outsourcing allows you to employ talented individuals worldwide to do anything from email filtering to web development. 

One affordable way to reform your working day, free up time and enhance your productivity is to employ a phone answering service.

The best phone answering service depends on your specific needs. Moneypenny offers an award-winning phone answering service with a dedicated virtual receptionist, a state-of-the-art phone answering app, and the option to use a toll-free business phone number.

Why use a Phone Answering Service?

A phone answering service enables you to reduce interruptions from unwanted sales and spam calls and focus on the work at hand.

With scientific research concluding that a single interruption takes 25 minutes to recover from, unwanted phone calls can be a significant issue when it comes to productivity.

Research from the University of California, Irvine, showed that after a single interruption, it took workers 23 minutes and 15 seconds on average to get back into the swing of things and focused on the work at hand.

Interruptions from unwanted phone calls can also reduce the quality of our work. 

Research from the Department of Computer Science, University of Illinois, demonstrated that when someone gets interrupted whilst working on a task, individuals require up to 27% more time to complete it and commit approximately twice the number of errors.

Interruptions can impact your wellbeing to a certain extent too. Research has shown that people compensate for interruptions by working faster, but this comes at a price:

“experiencing more stress, higher frustration, time pressure and effort.”

Quote Source

If you want to get as much work done as possible and produce the best possible end-product, then a phone answering service can certainly help.

What’s more, a phone answering service gives you the peace of mind that comes with knowing you’ll never miss a business call.

With an out of hours answering service, you can completely switch off and enjoy what you are doing 100% without worrying about where your mobile phone may be.

Our research suggests that 1 in 3 business calls are missed. Missed calls are bad for the customer and bad for business.

Callers are unlikely to leave a voicemail message, and chances are they will go on to call one of your direct competitors.

With a reliable phone answering service, all of your business calls will be answered professionally.

Another great benefit is that you won’t have to deal with unwanted calls from unsolicited salespeople. 

A phone answering service is a little like outsourcing. That is, you do not have to employ someone full time and worry about pensions and other legalities.

You can also hire a phone answering service on a seasonal or an overflow basis, and you are not tied into any lengthy contracts.

Dedicated Receptionist Service

One of the main criteria to look for when researching the best answering service – is whether or not the service comes with a dedicated receptionist. With a dedicated receptionist service, you are allocated an individual receptionist who specialises in your industry.

The receptionist will get to know your business, what it does and who works there so that he or she can handle all of your calls to the same standard as a full-time in-house receptionist.

Cheaper phone answering providers will often offer a call centre ‘style’ service – a single receptionist has hundreds, if not thousands of clients to answer calls for.

This type of service will prevent you from missing any important calls, but a dedicated receptionist service also provides a great customer experience.

This dedicated service, with US-based receptionists, reflects well on you, your company and your company’s reputation and brand.

With Moneypenny’s dedicated service, we match your business to the perfect Moneypenny Receptionist – also known as “your Moneypenny PA”.

We make sure that the receptionist is someone you trust and is the type of person you would employ if you were looking for an in-house receptionist. 

Your receptionist gets to know you, your customers and your business. This relationship starts with a short welcome call that allows you to get to know each other and build rapport and trust.

Your Moneypenny PA will represent you perfectly so that you can focus on the work at hand and not have to worry about missing any important business calls.

Your receptionist will be part of your team, and you can keep in touch via the phone, email, or using the Moneypenny app or the online portal.

You can also ask your Moneypenny receptionist to make the odd outbound call for you and to pay one-off fees, like congestion or toll-road charges.

 

Out of Hours Phone Answering

There are many advantages to using a 24/7 phone answering service. 

If, for example, you sell products or export and import from around the world, you may be dealing with people in several timezones.

In this scenario, it can help to have someone on hand to answer calls, deal with fundamental and frequently asked questions for you during evenings, early mornings and weekends.

One significant benefit of an out of hours phone answering service, however, is the ability to switch off your phone and, to a certain extent your mind, and relax at the end of a busy working day.

You will no longer have to keep an ear out for the phone ringing; you can focus on whatever it is that you are doing, safe in the knowledge that a professional Moneypenny receptionist is providing your callers with an exceptional customer experience.

With Moneypenny’s 24/7 answering service, a small team of Moneypenny receptionists will look after your call outside of regular working hours. They will also be briefed about your business, customers, and how you want your calls to be dealt with. You can generate leads and sales as you sleep!

Phone Answering App

Another reason why we believe Moneypenny provides the best answering service – is the Moneypenny app. The Moneypenny app allows you to send messages to your Moneypenny receptionist. You can also alter what you want your receptionist to tell your callers – for example, if you are in a meeting or driving, for example.

The app also has a clever GPS feature that shows your receptionist where you are, great if you only want calls transferred to you when you’re in your office. 

You can find reports, call statistics, and see a log of past calls and messages in the Moneypenny online portal.

With the Moneypenny app, you can turn your mobile phone into a business phone system. Without any setup fees or hardware cost, you can provide a stunning first impression to your callers.

You can use the app to determine where callers are sent, for example, to your mobile-first, then if nobody answers, through to your office number and then to a Moneypenny receptionist.

When you are busy and want to get your head down and focus on the work at hand, you can set the app so that all of your calls go directly to a colleague, to a Moneypenny receptionist or voicemail. 

Diary Integration

Leading calendar and diary software can now be integrated with the Moneypenny receptionist’s system. This integration allows your Moneypenny receptionist to see when your available and inform your caller. 

Reporting

With Moneypenny, you get access to the online portal. The online portal shows you your call history, statistics, and you can quickly update your company details and contact your dedicated receptionist. 

Business Telephone Number

The Moneypenny phone answering service comes with the option of using a local or toll-free landline number. This can be great for your brand if you only use a mobile phone for business.

With literally thousands of numbers to choose from, you can look professional whilst using only your mobile phone for business.

You can also make outbound calls using your mobile, whilst showing up as a landline number on a recipient’s phone, so even if you are working from home, you can give the impression that you have a “bricks and mortar” presence. 

No Long Contracts

After a seven day free trial, if you choose to sign up for one of our phone answering service packages, there is a minimum of a three-month contract for most of our schemes.

After the three months, we require one month’s notice to close your account – from the date of your next invoice.

Conclusion

With a dedicated phone answering service offering the same benefits as a full-time hire, but for a fraction of the cost – why not take a seven-day free trial and experience the benefits for yourself?

Click here to find out more!

 

 

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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