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Choosing the best phone answering service for your business

best phone answering service

If you are looking to work smarter – not necessarily harder – then making the best use of technology and outsourcing can help you.

There are now many mobile apps that can make managing a business more straightforward. For example, apps to help with filing your accounts or manage tasks and projects. Outsourcing allows you to employ talented individuals worldwide to do anything from email filtering to web development.

One affordable way to reform your working day, free up time and enhance your productivity is to employ a phone answering service.

The best phone answering service depends on your specific needs. Moneypenny offers an award-winning phone answering service with a dedicated virtual receptionist, a state-of-the-art phone answering app, and the option to use a toll-free business phone number.

Why use a phone answering service?

A phone answering service enables you to reduce interruptions from unwanted sales calls and focus on the work at hand.

With scientific research concluding that a single interruption takes 25 minutes to recover from, unwanted phone calls can be a significant issue when it comes to productivity. Research from the University of California, Irvine, showed that after a single interruption, it took workers 23 minutes and 15 seconds on average to get back into the swing of things and focused on the work at hand.

To add to this, interruptions from unwanted phone calls can also reduce the quality of our work. Research from the Department of Computer Science, University of Illinois, demonstrated that when interrupted while working on a task, individuals require up to 27% more time to complete it and commit approximately twice the number of errors.

Interruptions can impact your wellbeing to a certain extent too. Research has shown that people compensate for interruptions by working faster, but this comes at a price. That being:

“experiencing more stress, higher frustration, time pressure and effort.”

Quote Source

If you want to get as much work done as possible and produce the best possible end product, then a phone answering service can certainly help.

What’s more, a phone answering service gives you the peace of mind that comes with knowing you’ll never miss a business call.

With an out of hours answering service, you can completely switch off and enjoy what you are doing without worrying about where your cell phone may be.

Our research suggests that 1 in 3 business calls are missed – and not only are missed calls bad for the customer, but they’re bad for business too. Callers are unlikely to leave a voicemail message, and chances are they will go on to call one of your direct competitors.

With a reliable phone answering service, all of your business calls will be answered professionally.

Another great benefit is that you won’t have to deal with unwanted calls from unsolicited salespeople. 

A phone answering service is a little like outsourcing. That is, you don’t have to employ someone full-time and worry about pensions and other legalities.

You can also hire a phone answering service on a seasonal or an overflow basis, and you are not tied into any lengthy contracts.

Dedicated receptionist service

One of the main criteria to look for when researching the best answering service is whether the service comes with a dedicated receptionist. With a dedicated receptionist service, you are allocated an individual receptionist who specializes in your industry.

The receptionist will get to know your business, your team and how you’d like your calls to be answered so they can handle them to the same standard as a full-time in-house receptionist.

Cheaper phone answering providers will often offer a ‘call center style’ service, where a single receptionist has hundreds, if not thousands of clients to answer calls for.

This type of service will prevent you from missing any important calls, but a dedicated receptionist service also provides a great customer experience.

This dedicated service, with US-based receptionists, reflects well on you and your company ’s reputation and brand.

With Moneypenny’s dedicated service, we match your business to the perfect Moneypenny Receptionist.

Getting to know you, your customers and your business, we make sure that your receptionist is someone you trust, and is the type of person you would employ if you were looking to hire in-house. This relationship starts with a short Welcome Call that allows you to build a rapport.

From here, your Moneypenny Receptionist will represent you perfectly so that you can focus on the work at hand and not have to worry about missing any important business calls. They’ll be part of your team, and you can keep in touch over the phone, via email, or by using the Moneypenny app & online portal.

Out of hours phone answering

There are many advantages to using a 24/7 phone answering service. If, for example, you sell products or export and import from around the world, you may be dealing with people in several time zones.

In this case, it can help to have someone on hand to answer calls, and deal with fundamental and frequently asked questions for you during evenings, early mornings and weekends.

One significant benefit of an out of hours phone answering service, however, is the ability to switch off your phone (and your mind) and relax at the end of a busy working day.

You will no longer have to keep an ear out for the phone ringing; you can focus on whatever it is that you are doing, safe in the knowledge that your calls are taken care of. 

With Moneypenny’s 24/7 answering service, our receptionists will look after your calls outside of regular working hours, ensuring your customers receive an exceptional experience no matter what time of day or night they call.

Phone Answering app & portal

The Moneypenny app allows you to send messages to your Moneypenny Receptionist, updating them with your availability and altering what you’d like them to tell callers, for example if you are in a meeting or driving.

The app also has a clever GPS feature that shows your receptionist where you are – great if you only want calls transferred to you when you’re in the office. 

We also give you access to the Moneypenny online portal, where you’ll find reports, company details, call statistics, and a log of past calls and messages.

Diary integration

Link leading platforms, such as Microsoft Teams, with ours, allowing your Moneypenny Receptionist to see your availability in real-time and inform your callers accordingly. 

No long-term contracts

After a 7-day free trial, if you choose to sign up to our Phone Answering service, there is a minimum three-month contract for all of our packages. After this time, we require one month’s notice to close your account from the date of your next invoice.

With a dedicated Phone Answering service offering the same benefits as a full-time hire but for a fraction of the cost – why not take a 7-day free trial and experience the benefits for yourself? Click here or call 866.202.0005 to find out more.

 

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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