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Business call forwarding & phone answering – a perfect combination


There can be many reasons that you want to forward your business calls. It’s all too easy to miss important phone calls, especially when your hard at work and your mobile phone doubles up as your main business line.

Should you miss your train to the office or have another mishap en route, it can be reassuring to know that any calls to your office phone can be redirected to another line when necessary.


With the Moneypenny phone answering app, this is simple to do.

You can set up a specific “ring order” so that your business calls automatically get routed to specific phone numbers in a particular order.

For example, you could use the Moneypenny app to forward all calls to your business number to go to your mobile phone, then your office number. If nobody answers within a certain number of seconds, the call could finally be forwarded to your Moneypenny receptionist.


What is a business call forwarding service?

A business call forwarding service is any service that enables you to send or transfer calls from one telephone line to another. If you own or lease an office space, the phone hardware you install may have call forwarding functionality.

Cloud-based VOIP (Voice over Internet Protocol) phone systems are commonly installed and equipped with software that will enable call forwarding. VOIP call forwarding is a good option for small businesses, as it provides more flexibility and typically less expense than a traditional office phone system.

A final method of enabling call forwarding to and from business telephone numbers is to use a phone answering service. With a high-quality phone answering service such as Moneypenny’s, you can enjoy the use of a phone answering app that allows you to forward calls. In addition, to being able to forward calls, you’ll never have to worry about missing a business call again.

With a highly trained and specialized receptionist available to wow your callers and represent your business just like an in-house full-time receptionist, you can focus on the work at hand without having to worry about missing any calls.


A standard business call forwarding service can ensure that calls are routed correctly to a second line or device. With a phone answering service, you can ensure a professional and friendly voice is ready to greet your callers should you be unable to answer.


Our research indicates that around one in three business calls are missed. This high percentage of missed calls can often equate to missed sales opportunities. In turn, missed sales opportunities can make or break some businesses, regardless of their size. A caller will rarely leave a voice message, and will most likely contact a direct competitor. In addition, missing a call can also give a bad first impression of your business.




What is a phone answering service?

A phone answering service involves outsourcing receptionist duties to a virtual receptionist or team of receptionists. With no physical presence within your office building or business HQ, even if you run a remote business, you can provide an outstanding level of customer service while you focus on the work at hand.

With Moneypenny’s phone answering service, our polite, award-winning receptionists will make your callers feel valued and important. Our receptionist will provide callers with a great first impression of your business and your brand. This service works perfectly in combination with a business call forwarding service – which can also be accomplished with the Moneypenny app.


What are the benefits of a phone answering service?

In combination with a call forwarding system or service, a phone answering service can ensure that you never miss a business call. Having a professional voice answer every call means that your callers will feel valued and appreciated. You will never miss a sales lead via the phone, and you will have to deal with fewer interruptions and distractions so you can focus on the core work of your business.

University research has shown that a single interruption can take nearly 30 minutes to recover from in terms of focus and work rate. Not only that, but interruptions increase error rates and anxiety levels. With the number of spam phone calls steadily growing year on year, a phone answering service is a simple and effective way to increase your productivity and reduce stress levels.


With a phone answering service, you can enjoy the benefits of an in-house receptionist, but at a fraction of the cost. There is no need to recruit and train your receptionist, and there is no requirement for additional office space or equipment. With Moneypenny, your dedicated receptionist is handpicked based on their experience and expertise in relation to your business. You don’t have to worry about lengthy paperwork and employment laws either, and there is no need to cover vacation or holiday time.

A phone answering service is perfect for anyone that is extremely busy, spends a lot of time on the road, or works from home. Rather than wearing all the ‘hats’ of your business, outsourcing can be a highly cost-effective way of freeing up more of your own time to focus on what you do and what you enjoy best.


Why use Moneypenny for call forwarding & phone answering?

Moneypenny offers a comprehensive solution for business owners looking to provide an outstanding level of customer service, make an excellent first impression, and deal with high call volumes.

With our 24/7 phone answering service, you can enjoy around-the-clock cover. An out-of-hours service is a great way to provide an outstanding level of customer service that can serve as a significant competitive advantage in the marketplace.


In addition, opting for a 24/7 service means that as a business owner, you can literally switch off, relax and immerse yourself in whatever it is you are doing without having to listen out for your mobile phone constantly.

Moneypenny has over 20 years of experience in call handling, phone answering, and business call forwarding services. With gold-standard technology and award-winning staff, your business is in safe hands.

With “excellent” reviews on both Trustpilot and Google and with a range of testimonials from the likes of Eagle Biosciences and Dr. Jamie Loveland, you can sign up to Moneypenny with confidence. What’s more – you can enjoy a 7-day free trial, with no payment details required and no obligation to buy or sign a contract with us.


With no long contracts, you have nothing to lose. Please visit our phone answering service page to learn more and get your quote!








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Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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