2020 was a very unusual year. The COVID-19 pandemic spread across the world and forced millions of people to work from home. Despite all the questions regarding security and productivity, this enforced experiment in remote working has been surprisingly successful. So successful that multinational corporations such as Twitter have stated that they will allow many of their employees to continue working remotely for as long as they choose.
Regardless of whether or not you are part of a major corporation or a small business, first impressions count. For this reason, as remote working has gained traction in the last 18 months, so has the interest in digital receptionists, also known as “virtual receptionists” or a “phone answering service”.