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Discover the Moneypenny app

The Moneypenny app is an awesome tool that allows you to create and edit statuses, view calls & messages, as well as keep your receptionist updated throughout the day. Keep reading to find out more about all of the app’s features and how to use it.

Create and edit statuses

One of the app’s most useful features is the status tool which lets your Moneypenny Receptionist know your availability. Create the statuses you use most frequently – for example, Available, In a meeting, Busy, At home – and update these throughout the day. By doing this regularly, your Moneypenny Receptionist will always know how to handle calls or whether they just need to take a message. Keeping them informed on your whereabouts will also help them sound like they are a part of your office, as they can advise callers exactly why you are unable to take their call and reassure them that you will call them back as soon as you’re available. 

View calls and messages

Your app also shows a full audit of calls and messages taken by your Moneypenny Receptionist. For every conversation they’ve had on your behalf, you’ll be able to see the caller’s name, company name, contact details, date and time of call, and the full message. We know having every detail matters, especially when it comes to providing your customers with great service, and this tool does exactly that. 

Send updates to your Moneypenny Receptionist

Ultimately, the more contact you have with your receptionist, the more they can do for you. So, wherever your working day takes you, make sure to keep them up to date with what you’re up to and how you’d like them to handle callers. For example, say you’re in a meeting but expecting a call you don’t want to miss. All you need to do is pop your receptionist a quick message – something like ‘Put Tony through when he calls, even if I’m in a meeting.’ – and we’ll override your status and handle the call accordingly.

If you’d like to know more about how to set-up the app, or about any of its features, give us a call on 866.202.0005 today.

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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