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How Moneypenny supports the legal industry

With over 950 firms on board, clients trust us to answer their calls and live chat.

It’s been a whole decade since we created our first team of legal receptionists and after 10 years of supporting the industry, we certainly know a thing or two about your needs.

By working with our legal clients to pin-point their business challenges and tackle them head on, we provide them with a tailored solution based on their needs – we’ve learnt that no business is the same and that one-size definitely does not fit all.

The number of firms looking to outsource their communications to Moneypenny continues to grow year-on-year, for a multitude of reasons. Here, we take a look at just a few of the issues firms are facing within today’s market and how our solutions aid to streamline your work process:

Exceptional service

Regardless of whether you are a sole practitioner, small partner firm, or a larger practice, no business can afford to miss a call – it can make all the difference. All too often, if a potential customer’s call goes unanswered, they’ll simply move on to the next firm, so it’s crucial to be on hand and present them with the best possible first impression, every time.

But answering incoming calls isn’t just about winning new business; an existing client searching for support could be on the other end of the line. We all know that customer retention comes down first-class service, which means improving their customer journey to the best of your ability and going the extra mile for every single one.

With your dedicated Moneypenny Receptionist, they will be there to capture every opportunity and deliver a friendly and professional response every time. Briefed by you on your firm, and experienced in handling calls for the sector, they’ll impress your callers with their confidence and knowledge – so much so, they’ll believe your Moneypenny Receptionist is just another member of your team and based within your office.


Maximizing profitability

In our fast-paced and ever-evolving world, clients’ expectations are higher than ever. Gone are the days where standard 9am – 5pm hours are accepted by customers and instead, we’re faced with the struggle of being contactable 24/7. Add this to the cumulative number of channels where clients are able to get in touch, and this can seem daunting to any business; it’s not just being available at all times, but on all platforms.

Our Live Chat solution offers a simple and cost-effective way of communicating with customers, and has proven extremely valuable for our clients. A recent analysis of our data found that 40% of live chats answered on behalf of our legal clients are a new inquiry – a staggering amount of new business to miss out on. Our receptionists will manage your calls and chats whenever you’re unavailable or on a 24/7 basis – the choice is yours. Either way, by engaging with customers in their preferred method, at their preferred time, you’ll see an increase not only in leads, but in client service levels too.

Cutting costs

It’s fair to say there are very few businesses who don’t look for ways to save a bit of cash here and there. More and more, firms are realizing that outsourcing can result in considerable cost savings, without impacting their customer service levels. With your Moneypenny Receptionist and their supporting team handling your calls and chats, you’ll avoid the costs of hiring additional staff. It also allows for your front of house team to carry out other duties such as admin work, or focus on greeting visitors within the office. It’s a win-win.

Business continuity planning

No one expects the unexpected, however you can prepare to the best of your advantage. Be it adverse weather, telecoms failure, emergencies or employee absences, the effects caused to your firm can be detrimental. It’s important to recognize that having a support process in place is a must, and knowing that a team of Moneypenny Receptionists are always on hand to answer calls and chats gives our clients peace of mind that business can carry on as usual, no matter the situation.

We’d love for you to experience the benefits for yourself. Call us today on 866.202.0005 to discover how we’ll help your firm.

 

We give you amazing people and technology:

Call Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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