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How Moneypenny supports the real estate industry

We’re proud to have had 10 years of supporting our real estate clients

Our unique combination of awesome people and impressive technology give us everything we need to support the needs of our real estate clients.

We provide you with your own dedicated Moneypenny Receptionist, specially trained in the real estate industry, who works just as if based in your office. Briefed by you, your Moneypenny Receptionist and her supporting team will quickly get to know your staff, clients and how you like to work.

Our people

Any agent who knows their stuff understands the true value of their telephone calls. Despite this, answering the telephone is still overlooked as an important part of everyday business life. And it’s understandable, agency life is busy; keeping on top of your clients, appointments and properties can sometimes mean your telephone calls take a back seat. This is where your Moneypenny Receptionist can help you.

Your dedicated Moneypenny Receptionist has excellent industry knowledge and an impressive, natural confidence to wow every single one of your callers. And whether you’re looking to improve your existing customer experience or boost your business opportunities, your Moneypenny Receptionist will help you achieve it.

Worried about how we will fit in with your existing team? Relax. Your Moneypenny Receptionist will quickly learn how your real estate agency runs and how your agents like to manage their day. Whether they need support all of the time or just sometimes, for when they’re busy out of the office meeting clients or at viewings, your Moneypenny Receptionist will put calls and messages through to your agents wherever they happen to be working. We know your clients are at the heart of your business, which is why your Moneypenny Receptionist will take a genuine interest in getting to know your clients – and the best part, the Moneypenny service is totally seamless, so your clients won’t even know we’re not there working in the office with you and your team.

Our tech

We don’t like to brag, but our technology is some of the best out there and built exclusively for business owners just like you to help get the most out of their service. As a client, you have access to our very own Moneypenny app and portal.

The app is the perfect way for you to stay in touch with your Moneypenny Receptionist throughout the day and it’s totally free of charge for you and your agents to use. We’re super-proud of our app and our GPS tool is one feature, of many, that our real estate clients particularly benefit from. As a real estate agency, your team are often out of the office visiting various clients or properties and are having to constantly update the office as to their whereabouts – not any more. Using the Moneypenny app, you can activate the GPS setting to have your Status change automatically according to your location, making it easy for your agents to stay in touch with the team whilst out on the job. Not only this, the app also gives you access to a log of your calls and messages, instant communication with your Moneypenny Receptionist as well as other awesome tools to help you manage your day with ease – trust us, you’ll love it.

The portal is equally as impressive and holds a whole online world of anything and everything Moneypenny-related; access a log of your calls, call trend reports, caller heat map, live edit facilities, update your Moneypenny Receptionist – it’s all conveniently located right here.

And don’t worry, we haven’t forgotten about your website visitors – introducing Moneypenny’s Live Chat service. Briefed by you, our Moneypenny Receptionists manage live chat on your website, responding confidently on your behalf; the perfect solution for real estate agencies to impress their clients and convert more online business. Live Chat gives our clients a unique advantage as our receptionists are absolute experts in what they do and have the ability to recognize and capture every viewing request, valuation and inquiry for their clients. Live Chat will give you a wider online presence and will help your real estate agency stand out from the crowd within the busy real estate market.

The Moneypenny Difference

It’s a real thing! Here at Moneypenny, we pride ourselves on the quality of our people and service and now have over 2,000 real estate clients on board with us. We like to think we work with our clients, rather than for them, always putting them and their business first; “We have ambitious growth goals, and with Moneypenny’s support we have complete peace of mind every call is being answered. Their people work in such a happy environment, you can even hear it in the sound of their voices, and that mirrors our business perfectly. I would absolutely recommend Moneypenny to other agents – in fact we already do.”, explains Gaven Swan, COO, Keller Williams, Moneypenny client since 2016.

The Moneypenny approach is different to any other provider in that our people are professional, skilled and genuinely nice people – you would be happy to hire them yourself. In your Moneypenny Receptionist, you will not only gain an efficient and knowledgeable new team member, but also a companion; someone you can rely on and trust whenever you need.

Sound good? We’re confident that Moneypenny will work for you and your real estate agency so pick up the phone and give us a call on 866.202.0005 to talk through your options – we’d love to hear from you.   

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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