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How to reduce the amount of unwanted calls to your business

Although we have seen a significant rise in phone call volumes over the past year, we have also seen a rise in unwanted calls. Statistics show that nearly 160 million robocalls happen in the US every day. This blog aims to highlight these issues and suggest ways in which your business can cut down the amount of unwanted calls you receive.

We all know that the phone is crucial to any business as it remains the most popular way for people to communicate. Missing a phone call can mean a missed lead and therefore missed income. With that said, we also know how distracting the phone can be! It always seems to ring right when you’re in the middle of doing something. Now, imagine the call that has interrupted your flow is an unwanted robocall. Not only is it an interruption but it could also cost you money if the scam is successful. 

Most people already know not to answer the phone if it’s an unknown number, but scammers can make it appear as though they’re calling from a local number – raising the question if it’s ever safe to answer your phone. With these robocalls on the rise, companies are offering solutions to the problems. The FTC has multiple articles on its website with guides on how to stop these calls with helpful diagrams to follow. 

Before we get into how to stop these calls, let’s talk more about what they are. Robocalls are a recorded message instead of a live person. Most of these calls are trying to sell you something, in which case they are illegal as companies would need to have your written permission before they call you this way. These calls are used as they are cheap and can be made using the internet from anywhere in the world. There are however some instances in which robocalls can be used legally. Purely informational robocalls are allowed, such as appointment reminders and flight updates as well as debt collectors. Political calls and ones from charities are also legal.

So, here are our tips for handling these types of calls:

  • Don’t answer calls from unknown numbers. As simple as it sounds, this is the best way to stop these calls if they reach you.
  • Do not respond to any questions if it asks you or enter a number. The robocall might say ‘Press 1 to end these calls’, but this is a trap. Just hang up the call straight away.
  • Do not give out any personal information. This is a big no no. The more details you give, the more the scammers can potentially take from you.
  • If you get a call from someone who advises they’re from an agency, hang up and call the agency back on the number listed on their website or on previous correspondence you have received from them. Always better to take these steps and check it’s actually the agency before you disclose any details. You would also usually have a written letter in the mail before they call, so be aware of this.
  • Make sure you set a password on your voicemail. A scammer could spoof your number to call into your voicemail and with no password they would gain access. 
  • Check with your phone company to see if they have any tools you can use to block these unwanted calls.
  • There are lots of apps you can download to your device to block these sorts of unwanted calls. There are a few around so do your research and see what each one does. 
  • If you already use something to block these calls and a number slips through, let the call blocking company know so they can do something about it.
  • Register your number on the Do Not Call List to block telemarketing calls from legitimate companies who consult the list and won’t call people or companies on it. 
  • Finally, do some research on auto calls. The more you know about what to expect, the better prepared you’ll be. 

If you’d like any more advice on avoiding these types of calls, give us a call on 866.202.0005 today – we’ve lots of experience and are happy to help.

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