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Infographic: The way you answer calls impacts your customers

Every business communication is an opportunity. Take your calls for example – whether a conversation ends in a sale or is simply another chance to deliver amazing customer service, each one has real value.

We know how important it is for small businesses to seize every opportunity to increase revenue and boost their reputation. That’s why we’ve created this brand new infographic, including valuable industry stats, critical insights and expert advice on the areas that need your attention most.

Discover the surprising number of calls that businesses are missing, the busiest days and times, consumer views on voicemail (spoiler alert: they hate it) and the best performers ranked by industry.

If you want to know more about the cost of the calls you miss, check out our Call Calculator – designed to maximize your sales strategy and improve customer satisfaction. Try it now!

Introducing Moneypenny

From a state-of-the-art facility in Charleston S.C and our office in the UK, Moneypenny manages calls and live chat for more than 13,000 clients annually. To find out how you’ll benefit from our amazing people and technology, take advantage of our FREE trial. Experience our full phone answering and live chat service for a whole week with no set-up costs, no admin charges, and absolutely no ongoing commitment. You have nothing to lose, call us on 866.202.0005 now!

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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