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Moneypenny brings specialist legal call and live chat support to Atlanta

This year has been a huge one already for us at Moneypenny, and it looks set to continue along this exciting upward path.

Some of the biggest news was bringing our specialist service for law firms to Atlanta, after opening the doors to our brand new HQ in Gwinnett County.

In March, we welcomed employees into the new state-of-the-art headquarters – which are twice the size of the previous office space – at 27,000 sq feet, with capacity for 225 employees. Many of which will form part of our growing team dedicated to working with our law firm clients.

Eric Schurke, Moneypenny Group CEO, North America said: “We’re thrilled to be here in Atlanta. The office move comes from seeing a rapid growth of 40% year-on-year, with a 15% increase in employees since March 2020. As such, a new office was needed for our growing staff base.

“A big part of this growth has been in supporting the legal profession. Attorneys and law firms have long known about call answering services, and more recently live chat for their websites. But the past 12 months have seen firms take up our service in a big way due to our specialist legal call answering team. We look forward to getting to know the firms in the area, and becoming a supportive supplier to their industry here in the coming months and years.”

Moneypenny has been helping businesses run and grow for over two decades with flexible call answering and live chat support. Our dedicated Moneypenny Receptionist has been a huge hit with attorneys looking for a high-quality legal-specialist call answering service.

Erin Parkhouse, Business Development Manager, said: “Our USP – our dedicated legal Moneypenny Receptionists – are what draw law firms to us. They love the fact they know exactly who is answering their calls, and can update their receptionist whenever they want. It’s the perfect alternative to the usual call answering model of not knowing who is taking their clients’ calls.

“What’s more, our dedicated legal team provides our attorney and law firm clients with the ideal receptionists to suit their needs. We cherry pick the ideal employees best-suited to work with the legal profession. They know the terminology and level of discretion required to best-support firms.”

At Moneypenny, we give law firms their own Moneypenny Receptionist, who answers calls exactly as if based in their office. They either transfer the call to a mobile or landline, or take a detailed message which is immediately emailed across. Available 24/7, the service means no calls ever go unanswered, and clients get a first-class service that’s difficult to replicate in-house.

Law firms are also turning to Moneypenny for live chat support, as they discover the benefits of having a real person greet and answer visitors’ questions on their websites. Just like our call answering service, Live Chat is a flexible support, available as much or as little as needed.

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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