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The benefits of a toll-free number


It’s one of the necessities of running a business, but an aspect that many business owners put little thought into.

In reality, your business’ telephone number can carry a much bigger impact than you might first expect.

The way in which telephone numbers are perceived will vary from person to person, and will inevitably affect not only your brand’s image but the likelihood of someone answering your call. So, when choosing a phone number to use and advertise to your prospective customers, it’s vital that you take a number of things into careful consideration.

One of the main questions you will come across is whether you want a local or a toll-free number. There are advantages, and a few disadvantages, to each, depending on the audience you’re looking to target.

Choosing a toll-free phone number

Toll-free phone numbers begin with a three-digit code such as 800, 888, 877, 855, 844, 833. These numbers are not linked to any specific region and are therefore perfect for businesses that operate across the US. But what are the benefits?

Makes your business look bigger

It goes without saying that businesses that hold a toll-free number appear as though they work throughout the nation, and are therefore a relatively large company. This is particularly beneficial for organizations that don’t seek customers solely within their local region and cater for a nationwide client base.

Ideal for offices in multiple locations

Removing the necessity to obtain separate phone numbers for each location, toll-free numbers will offer businesses a single business telephone number that can be re-directed to various departments or locations as necessary. This not only saves time and money for businesses, but also removes confusion for customers who may choose to look elsewhere if they are uncertain of who to contact.

Advertising in many locations

A toll-free phone number can open up many opportunities for a business as their number does not limit them to one fixed location. This means that they can advertise in multiple locations, using the same phone number, reducing advertising costs, and effectively removing customer bias for local areas.

More professional appearance

Many businesses, particularly in their early stages, will often rely on a cellphone to make contact with current and prospective clients. While it is perfectly acceptable to use a cellphone to answer and make calls, we would strongly advise using a different business number to keep personal and business calls completely separate.

How can Moneypenny help? 

As part of a whole host of additional services Moneypenny offers alongside our Phone Answering service, we can provide you with access to hundreds of professional numbers on a toll-free or local basis – complete with a number of smart features such as call routing and digital receptionist.

Find out more by calling our team today on 844 364 6617! 

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