What is a virtual receptionist?

A virtual receptionist is an outsourced call handler who manages calls as an external service provider on behalf of a business, exactly as if they are based within the business itself.

This role operates in very much the same way as an in-house receptionist; with a dedicated team of call handlers who get to know the business, how it operates and the precise way in which calls should be answered, so that a caller remains unaware that they are speaking to a third party.

Virtual receptionists are utilized globally by organizations of all sizes and across a wide variety of industries, proving to be an effective solution for companies looking to enhance their customer experience and scale their business affordably.

Below we will take a look in more detail at the role of a virtual receptionist and what value having one will bring to your business.

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