Client attraction and retention are critically important to every law firm, big or small.
Your glowing record of case wins, quick turnarounds, big-name clients, word of mouth and online reviews will all contribute to the success of your firm, but often the biggest factor for people choosing an attorney is the way they’re treated when they first get in touch, and at every contact point thereafter.
Client experience makes a huge difference to the way your firm is perceived and, in turn, how successful it will be. One sure fire way to demonstrate commitment to client care is with the very first, and often most regular, point of contact for your clients – a polite, professional and efficient person answering the phone. With so many firms struggling to perfect this part of the client journey, we’ve put together a list of the top 3 reasons law firms need a professional legal answering service;