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Why do law firms need a call answering service?

Lacey, Moneypenny Receptionist

Client attraction and retention are critically important to every law firm, big or small.

Your glowing record of case wins, quick turnarounds, big-name clients, word of mouth and online reviews will all contribute to the success of your firm, but often the biggest factor for people choosing an attorney is the way they’re treated when they first get in touch, and at every contact point thereafter.

Client experience makes a huge difference to the way your firm is perceived and, in turn, how successful it will be. One sure fire way to demonstrate commitment to client care is with the very first, and often most regular, point of contact for your clients – a polite, professional and efficient person answering the phone. With so many firms struggling to perfect this part of the client journey, we’ve put together a list of the top 3 reasons law firms need a professional legal answering service;

1. Attorneys are exceptionally busy

Calls from your clients, interested parties, other firms and anyone else who might need your time can be a major distraction, and fielding all types of calls when your team is working remotely may prove even more of a headache. You are constantly walking the fine line between frustrating or disappointing your clients, and allowing your already packed schedule to be interrupted and delayed every time the phone rings.

With a call answering service, you have the opportunity to focus and your callers are given a great experience – a far better outcome than an endlessly ringing phone or distracted attorney.

2. Consistency in client care is essential

Every time your phone rings it’s essential that it is answered promptly, professionally and by an individual who has been trained to deliver the best possible client care. Moreover, it should be a voice your callers can come to recognize.

With the help of a professional call answering service, your clients will always be able to reach your firm and speak to a dedicated receptionist who sounds like they’re based in your office, knows you and understands the way you like to communicate.

3. Disaster recovery plans matter

Business continuity is critical both for consistency and compliance – it must always be “business as usual” and law firms need to be resilient no matter what happens. If you’re working from home and your office based phone system fails, or if the wifi is missbehaving, you need a backup plan.

A call answering service will guarantee your calls are always answered no matter what happens; relieving the pressure, ensuring you remain compliant with SLA’s and giving your firm the time needed to get back up and running.

How we can help you

Moneypenny is the world’s leading Phone Answering and Live Chat provider, offering solutions for businesses of all sizes including hundreds of law firms. To find out how you will benefit from our amazing people and technology, take advantage of our FREE trial. There are no set-up costs, no admin charges, and no ongoing commitment. Call us now on 866.202.0005!

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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