Search by keyword, such as: divert, calls, chats …

ChancoSchiffer P.C. is going from strength to strength with Moneypenny

Joshua Schiffer, Founding Partner, shares how the legal experts have grown into the firm they are today with the help of 24/7 Call Answering support.

When did you realize you needed support?

“As a small team we were struggling to answer calls whilst juggling clients. We needed a flexible, full-time, live answering solution to capture every call and avoid relying on voicemail. Following a recommendation from a fellow law firm, we quickly brought Moneypenny on board.”

What does good customer service look like?

“It’s all about being honest and open with your clients. Without these two fundamental factors, good customer service isn’t achievable.”

How has Moneypenny changed your business?

“Moneypenny answers our calls on a 24/7 basis, so no call is ever missed. We have a great relationship with Danielle, our dedicated Moneypenny Receptionist, and think of her as a member of our own team. Moneypenny is definitely a cost-effective solution for businesses wanting to avoid hiring a permanent employee.”

What are the key benefits?

“With Moneypenny’s support, we’ve been able to seriously improve our customer service. We don’t believe in voicemail as a rule – it’s a poor experience for the caller and frustrating as a recipient. Thankfully, catching up on answerphone messages is now a thing of the past! Over the years, Moneypenny has helped us grow from a start-up missing pay checks to a thriving firm.”

Any advice for other businesses?

“Moneypenny is perfect for any small legal firm seeking business growth – it’s worked perfectly for us.”

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >