Dorrel Law Office consistently delivers outstanding service

When did you realize you needed support?

“Our calls weren’t being managed properly, which meant we were unable to provide clients with a consistent service. We needed an affordable solution for our call handling at peak times, and fast. After hearing about Moneypenny’s reputation, and spurred on by online reviews, we soon approached them for call answering provision.”

What does good customer service look like?

“You can't provide customers with exceptional service if you're not answering their calls. It was incredibly important for us to always be on hand, ready to welcome any potential customers or support our existing clients. Moneypenny is the perfect solution for this."

How has Moneypenny changed your business?

“Moneypenny’s service fulfils our need for a receptionist, without the associated cost. Elle, my Moneypenny Receptionist, allows me to concentrate on my clients, safe in the knowledge she is picking up any calls I can’t get to. She is so knowledgeable about the industry and I’d be lost without her. The transition was easy and seamless.”

What are the key benefits?

“We are so pleased to have introduced Moneypenny to our company. The biggest surprise for us was the return on investment. On our second day of using Moneypenny, Elle took a call, I would have likely missed. The client’s initial request alone will pay for several months of Moneypenny. It’s fantastic.”

Any advice for other businesses?

“We can't praise Moneypenny enough. Their people are so helpful and the benefits they will bring to your business are immeasurable."