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The Ruffin Firm has found the perfect solution in Moneypenny

Camelia Ruffin, Attorney, explains how Call Answering allows the legal counsel to provide their clients with exceptional service, every time.

When did you realize you needed support?

“It’s important to our firm that every call is answered professionally, but as we became busier, we were finding it a challenge to answer all of our calls. We wanted to find a call answering solution which offered a great price and has a strong reputation, so we approached Moneypenny.”

What does good customer service look like?

“Our clients are our primary focus. In order for us to build a strong relationship with them, it’s simply a must that they receive the best possible care and attention, and develop that feeling of trust. Knowing that Moneypenny deliver this high level of service is such a relief for us.”

How has Moneypenny changed your business?

“Our Moneypenny Receptionist now answers all calls for our firm. She is extremely attentive, helpful and always friendly. Messages are sent over to us immediately and are always very detailed. We’re able to respond to clients quicker and convert more business, thanks to Moneypenny.”

What are the key benefits?

“Every client who calls The Ruffin Firm now speaks to someone amazing. Moneypenny certainly lives up to its reputation. I can’t fault the service, it’s perfect. Moneypenny’s customer service and efficiency really makes a difference to our business.”

Any advice for other businesses?

“The team at Moneypenny are impeccable. Not only will they work with you to find the right solution for your business, but they take the time to get to know you, your employees and how you like to work. If you’re considering using Moneypenny, don’t think twice.

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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