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How do I set up Live Chat software?

In a few simple steps, you’ll have Live Chat working

Adding Live Chat software to your website is surprisingly simple; it only takes a few minutes. You will be chatting with your website visitors in no time!

Here, we cover a number of options for getting Live Chat up and running on your website, including the specifics for 5 of the most popular content management systems on the market – WordPress, GoDaddy, Squarespace, Shopify, and Wix.

Install Live Chat with a code snippet

HTML code looks complex, but the snippet you’ll be given by our Live Chat Team doesn’t need to be understood to be used; just copy and paste it into your website’s source code before the closing </body> tag, or email the snippet to your website developer and ask them to do it for you.

If you don’t want Live Chat to appear on certain pages, we can give you a second code snippet which will hide the chat function wherever you choose.

Add Live Chat to a WordPress website

You have 2 choices for adding Live Chat to your WordPress website. You can add the code snippet mentioned above;

  1. Login to your WordPress administrator account
  2. In the sidebar on your Dashboard, go to ‘Themes’ and then click ‘Editor’
  3. On the Edit Themes page, go to the Footer file (footer.php) and paste the code before the closing </body> tag
Alternatively, you can use the Moneypenny WordPress plugin;
  1. Login to your WordPress administrator account
  2. In the sidebar on your Dashboard, go to ‘Plugins’ and then click ‘Add New’
  3. Click the ‘Upload Plugin’ button at the top of the page
  4. Click ‘Choose File’ and select the zip file provided by Moneypenny: ‘mp-livechat.zip’
  5. Click ‘Install Now’, then click ‘Activate’ on the next screen
  6. In the sidebar menu, go to ‘Settings’, then ‘Moneypenny LiveChat’
  7. Check the box labeled ‘Enable Moneypenny Live Chat’ and enter the Widget ID provided by Moneypenny
  8. If you want to take advantage of the basic tracking in Google Analytics, add your GTM (Google Tag Manager Code): UA-XXXXXX-XX
  9. Click ‘Save Changes’ before leaving the page
  10. Inform Moneypenny once this is complete, we will then activate your Live Chat service from our side

Add Live Chat to a GoDaddy website

  1. Login to your GoDaddy account and open ‘WEBSITE BUILDER / INSTANTPAGE®’
  2. Click ‘Manage’ and go to the Dashboard
  3. On the Dashboard, click ‘Edit Site’, then click on the burger menu (3 horizontal lines, stacked) in the top-right corner
  4. In the drop-down menu, select ‘Site Settings’
  5. On the Site Settings page, click ‘Site-wide Code’
  6. Paste the code snippet we give you into the ‘Code to put before closing tag (all pages)’ box and Click the ‘OK’ button below
  7. Click the ‘Publish’ button in the right-hand corner at the top of the page

Add Live Chat to a Squarespace website

  1. Login to your Squarespace account and click ‘SETTINGS’ in the sidebar
  2. From the sub-menu, select ‘Advanced’
  3. In the ADVANCED sub-menu, click ‘Code Injection’
  4. Scroll to the ‘FOOTER’ section and paste the code snippet
  5. Click ‘Save Changes’

Add Live Chat to a Shopify website

  1. Login to your Shopify admin panel
  2. Go to ‘Online Store’ and select ‘Themes’
  3. Click ‘Edit HTML/CSS’ in the sidebar
  4. Open the ‘theme.liquid’ template file
  5. Paste your code snippet before the closing </body> tag
  6. Click ‘Save’

Add Live Chat to a Wix website

  1. Login to your Wix website and go to ‘My Account’
  2. Click ‘Manage & Edit Site’, then click ‘Edit Site’
  3. Select ‘Site’ from the menu at the top of the page and choose ‘Go To Editor’ from the drop-down menu
  4. From the sidebar, select ‘Add’ (which may appear as a plus symbol) and then click ‘More’
  5. In the ‘Embeds’ section, click ‘HTML iframe’
  6. A blank box will appear on your screen, above this click ‘Enter Code’
  7. A box titled ‘HTML iframe’ will open
  8. Paste your code snippet into the section titled ‘Add your code here (HTTPS only):’ and click ‘Apply’

 Can’t find what you’re looking for?

It’s estimated that almost 2 billion websites are live on the internet right now, so it would be quite a task to cover every CMS in one guide. If yours isn’t listed, that doesn’t mean you can’t have Live Chat on your website – just use the code snippet we talked about in the first point.

If you’re still unsure of what to do, give us a call on 866.202.0005 and a member of our team will be happy to talk you through it.

Not sure if Live Chat is right for you?

Moneypenny is revolutionizing the way businesses manage their Live Chat. We combine gold-standard software with the support of real people in the background to ensure no chat goes unanswered.

To find out how you will benefit from our amazing people and technology, take advantage of our FREE trial. Experience our full service for a whole week with no setup costs, no admin charges, and absolutely no ongoing commitment. You have nothing to lose, contact Moneypenny today on 866.202.0005!

We give you amazing people and technology:

Call Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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