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Call Answering

We give you your own Moneypenny Receptionist. Someone you know and trust to answer your calls exactly as if based in your office.

An intro to the Moneypenny app
An intro to the Moneypenny app

WOW your callers, and work a whole lot smarter. You’re going to love it! Your Moneypenny Recep…

Get to know the Moneypenny portal

When you use Moneypenny’s call answering service, having the support of a dedicated receptionist i…

Informing your team about our service

The reasons why businesses outsource their calls to Moneypenny vary, but the outcome is always the s…

What’s the difference between a virtual rec…

Comparing call answering solutions? We explain the crucial difference between a virtual receptionist…

Tech vs. people – the big question

There are a number of tech options available when searching for a call answering service, but how do…

The Moneypenny Difference

Our co-founders recognized from the outset the importance of making Moneypenny a pioneer in its fiel…

An intro to the Moneypenny app
An intro to the Moneypenny app

WOW your callers, and work a whole lot smarter. You’re going to love it! Your Moneypenny Recep…

Get to know the Moneypenny portal

When you use Moneypenny’s call answering service, having the support of a dedicated receptionist i…

Informing your team about our service

The reasons why businesses outsource their calls to Moneypenny vary, but the outcome is always the s…

What’s the difference between a virtual rec…

Comparing call answering solutions? We explain the crucial difference between a virtual receptionist…

Tech vs. people – the big question

There are a number of tech options available when searching for a call answering service, but how do…

The Moneypenny Difference

Our co-founders recognized from the outset the importance of making Moneypenny a pioneer in its fiel…

Download the Moneypenny app

Case Studies


Go Beyond Relief

Dawn Dolson, Office Manager, shares how the chiropractic specialists use Temporary Call Support when…


The Ruffin Firm

Camelia Ruffin, Attorney, explains how Call Answering allows the legal counsel to provide their clie…


Dorrel Law Office

Lisa Dorrel, Attorney, explains how the legal experts have maximized their return on investment with…


Keller Williams

Gaven Swan, COO, shares how the real estate giants are able to focus on supporting their agents with…


Sterne, Kessler, Goldstein & Fox

Robert K. Burger, COO, tells us how the attorneys at law have extended their virtual opening hours w…


Vaetas

John Rizzo, Founder, shares how the communication and video specialists look professional at all tim…


Eagle Biosciences

Dan Keefe, Owner, explains how the clinical product experts have peace of mind, knowing every call i…


Dr. Jamie Loveland

Dr. Jamie Loveland, Owner, shares how the psychotherapy practice captures every opportunity with Cal…

Telephone Answering

FAQs

How Call Answering works
How does Moneypenny know who the call is for?

You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

What if two callers ring my business at the same time?

Don’t worry, neither of them will hear a busy tone – there is no limit to the number of calls that can be diverted simultaneously.

Are all my calls answered by Moneypenny?

This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.

Does Moneypenny keep a log of my past messages?

Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

Working with your Moneypenny Receptionist
What happens if my Moneypenny Receptionist is on the phone?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.

Can I meet my Moneypenny Receptionist?

Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.

Transparent pricing
Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Do I pay for sales calls?

No – you have an allowance for these, which is an additional 10% of your monthly call bundle. This doesn’t apply to ‘Messenger’ clients.

If I’m going to be busy, are there any discounts available?

You can switch to a larger call bundle. Simply inform Moneypenny before your next invoice is sent out.

Out of hours
What happens out of hours?

From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

We give you amazing people and technology:

Call Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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