Live Chat

It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach chat limit, any new chats will be managed by Moneypenny.

Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

Absolutely – they’re the best way to maximize the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this function on or off as and when required.

Yes – these are available for you to view via your Live Chat portal.

We’ll work with you to create tags so we can monitor the types of chats that are coming in. Each of these tags will have emails associated to them so that they’re sent to the right person in your company to deal with.

We’ll aim to resolve the majority of chats there and then based on the information we have put together with you. For anything else we’ll send you the full chat transcript including details on how to get back in touch with the visitor.

All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny Receptionist: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.

The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can adjust shortcut responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

We don’t do hidden set-up fees or admin charges. Our flexible pricing plans include bundles of chats so you’re only paying for what you need.

From 6.00pm until 8.30am the next morning, we can either remove the chat button from your website or turn the chat button into a ‘Leave a message’ form. For Live Chat support outside of these hours, talk to us about our evening and weekend and 24/7 solutions.