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Moneypenny appoints new Vice President of Operations North America

Mel Carlen; Vice President of Operations North America

Mel Carlen has been appointed as Vice President of Operations North America, as part of Moneypenny’s growth and acquisition plans. 

Mel, who was previously Moneypenny’s Head of IT services in the UK HQ, will be leading the US team which is currently growing at a rate of 50% year on year, having already grown its team by 25% this year.

In her previous role, Mel led the IT team in developing AI-driven technology that makes it easier for businesses to communicate with their customers and provide exceptional customer service.  Before joining Moneypenny, Mel was Head of Customer Experience at Amey; the leading supplier of consulting and infrastructure support services, both in the UK and internationally. Prior to this, she also worked in various roles at major UK retail chain, Marks and Spencer.

Joanna Swash, Global CEO at Moneypenny, commented; “We are delighted to be appointing Mel as Vice President of Operations. We feel sure that Mel’s fantastic experience and leadership skills will lead us in our ambitious growth and acquisition plans for the United States.”

Mel added; “I am delighted to be joining the Moneypenny Charleston office, and I am looking forward to leading the team in delivering exceptional service for our clients and launching more AI-driven products to market.  I look forward to supporting and working with the team to take the business to its next phase of evolution and growth.  We have some very ambitious plans for the United States and are looking at acquiring companies to assist in our growth.”

About Moneypenny

Moneypenny helps businesses earn new and retain existing customers by offering a customized suite of inbound call and customer contact services. From a state-of-the-art facility in Charleston, South Carolina, and the UK,  Moneypenny manages more than 15 million calls, chats, text messages, and emails for more than 13,000 clients annually.

Moneypenny was awarded the prestigious Queen’s Award for Enterprise in Innovation in 2008 and was recognized by The Sunday Times as one of the ‘100 Best Companies to Work For’ an astonishing five times, including top 5 listings in 2015 and 2017. Moneypenny’s charitable arm helps unemployed and underserved young women in the local community find new opportunities in life and work through its ‘We Mind The Gap’ initiative.

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