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Moneypenny opens brand new US headquarters in Georgia

Moneypenny opens its new US headquarters in Atlanta Georgia today to house all staff across its three businesses: Moneypenny, VoiceNation and Ninja Number.

The new office is at 2915 Premiere Parkway, in unincorporated Duluth, located within the Sugarloaf CID.

The construction of the new building, which has capacity for 225 employees, has brought in excess of $1million of much needed capital investment to the area and will also provide many new jobs for the local community in the coming years.

Moneypenny is the fastest growing company in the communication services sector, delivering outsourced phone answering services, live chat, digital switchboard and a host of technology-enabled services to a wide range of businesses.

It handles 20 million calls and chats annually for more than 21,000 businesses in the US and UK and has more than 1,000 staff, in the US and the UK.

The new headquarters were built in response to Moneypenny’s rapid growth of 40% year-on-year, with a 15 % increase in employees since March 2020.

The company acquired VoiceNation, an award-winning bilingual telephone answering provider, and Ninja Number, a cutting-edge business phone app, in 2020.  The company has further plans to increase its scale and service offering in 2021.

Moneypenny’s new US headquarters are twice the size of the company’s current office, at 27,000 sq feet, and will serve as a new state-of-the-art headquarters for the growing business.

The office space is light and spacious, with a raised industrial ceiling giving it an urban look and feel.  It mirrors the company’s UK offices that have won awards for innovative design and use of space.

Moneypenny consulted its staff along the way on many of the aspects of its office design, incorporating their requests, so there is a staff refreshment and social area called the Middle, right in the center of the building, which will act as a hub for staff to relax, as well as a reading corner, several social spaces with comfortable sofas and armchairs, and a stunning bright kitchen.

Special sound proofed and airy desk pods and head-sets have been installed to make sure Moneypenny receptionists can’t hear their colleagues calls and to create a stunning environment for them.

The new offices were designed by Nelsons Architects, Lincoln Property team and Merit Construction.

“We are excited to be opening our new state-of-the-art offices in Georgia and look forward to joining a vibrant business community in Gwinnett County,” said Joanna Swash, Group CEO of Moneypenny.

“Our outsourced communications business is growing, and we are looking forward to our new office that can accommodate a growing team to manage our call answering and live chat on behalf of thousands of businesses. We have very ambitious growth plans and will be launching further technology products and services in 2021.”

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