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Setup is easy and activation is instant. Just tell us about your business and how you'd like your calls to be handled.
Phone Answering Service
Quality phone answering delivered by the very best
Your customers deserve the best. That's why we give you expert receptionists to handle your calls using your custom scripts, representing you perfectly with every interaction and ensuring your callers always receive a warm and positive experience.
Why choose Moneypenny?
Awesome receptionists you'd be happy to hire yourself
Intelligent call handling software so we are seamless and efficient
A perfected, one-of-a-kind call answering environment
Phone answering from
just $145 per month
- Amazing people & technology
- Thousands of businesses on board
- Unrivalled industry expertise
- Award-winning culture
Find the right phone answering plan for you
Essential plans
America's best receptionists answering your calls 24/7:
Call transfer & message taking
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Scripted responses
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Unlimited caller information
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Unlimited employee contacts
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Toll-free or local number
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Bilingual receptionists
From $145/mo
Plans & pricing
Personalized plans
Everything our Essential plans include, with even more amazing features:
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CRM integration
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Appointment scheduling
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Order processing
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Custom form population
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Call dispatching
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On-call management
From $189/mo
Plans & pricing
Phone answering experts
We know what it takes to make a great first impression
Our receptionists really are one-of-a-kind. In fact, they're so unique you won't find them anywhere else. Not only do they all undergo the best training and have access to the latest technology, they genuinely want to make you happy, by creating positive experiences for your customers on your behalf. Sure, there are other phone answering services out there. But one thing's for sure - none of them have our people.
How our Phone Answering Service works
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Forward your calls
We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us.
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We answer your calls
The moment a call comes through, our receptionists follow your custom script so calls are answered the way you want.
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Get messages instantly
Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).
Sound good? Hear our phone answering service in action:
Red carpet treatment for a new opportunity
01:19
Greeting a repeat caller
00:52
Filtering out an unsolicited cold caller
00:26
Real caller conversations with names & information anonymized for data protection purposes
Powerful features included in your phone answering plan
Essential plans
Personalized plans
CRM integration
We drop leads directly into your CRM, so everything’s in one place.
Appointment scheduling
We schedule appointments directly into your calendar on your behalf.
Order processing
We process your orders and take payments from your customers.
Custom form population
Provide us with a link to an existing form and we’ll complete it when instructed.
Call dispatching
Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
On-call management
We setup a daily/weekly contact list based on which team member is on-call that day, to define where calls are directed.
America’s best receptionists
Our warm and professional receptionists act as a seamless extension of your team.
Warm call transfer
We announce the caller on transfer as standard, with the option to choose blind transfer if you prefer.
Bilingual answering
Your callers will experience exceptional service, whether they speak English or Spanish.
Customized responses
Give us scripted responses to work from, so calls are answered the way you want.
24/7 service
We’re on hand some or all of the time, day and night, 365 days a year.
Unlimited caller information
There is no limit to the amount of information our receptionists can take from your callers.
Unlimited employee contacts
Add as many employees and call types to your account as you need for us to reference.
Message taking
We will send messages to you instantly by email, text or both (you choose).
Online dashboard management
Manage your service, view calls and messages, and more in your portal dashboard.
Free forwarding number
We provide a toll-free or local number for you to forward your existing business number to.
Caller recognition
Our system will instantly recognize repeat callers so we know to handle them differently.
Lead qualification
We shorten your conversion window by calling and qualifying every lead for your team to close with confidence.
Mobile app
Ideal for working on the go, check messages, make real-time changes and so much more.
Proactive account management
Our support team are here to help you with all aspects of your service.
No long contract
We only require one month’s notice to terminate your service.
View all our answering service features
Seamless account support
As a Moneypenny client, having our amazing Virtual Receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
- Proactive account management Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
- Intuitive mobile appIdeal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
- Powerful portal dashboardFor complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information.
Real clients. Real reviews.
Phone Answering Service FAQs
Start your journey with the world's #1 provider today
- Amazing people & technology
- Thousands of businesses on board
- Unrivalled industry expertise
- Award-winning culture
