An easy comparison of
Ruby and Moneypenny

We know that choosing the right partner to answer your calls or chats is not an easy decision to make. We're often compared to Ruby, a very successful answering service based in Portland, so it seemed logical to provide some clarity on how Moneypenny differs.

Will I have a dedicated receptionist to answer my calls?
No. With Ruby your calls will be answered by up to 10 different receptionists.
Yes. You will have your own Moneypenny Receptionist, someone you know and trust, answering your calls exactly as if based in your office.
Can I try the service for free?
No. However, Ruby will refund your costs within the first 21 days if you are unhappy.
Yes. You can try Moneypenny completely free of charge for one week with absolutely no ongoing commitment.

Get Your Own Bespoke Quote Now.

Get Your Own Bespoke Quote Now.

Can my receptionist also answer my web chats?
Yes. Briefed by you, we’re also able to manage your website chats and online inquiries.
How do I receive my messages?
Via email, text or the app.
Via email, text or the app.
Do all receptionists work out of the same office?
Yes. All of our receptionists work out of our amazing offices in Charleston. Our unique work environment inspires our receptionists to be the best at what they do.
What’s your TrustPilot score?
What’s your Clutch rating?
What’s your Google rating?
Calls & Numbers
Will my calls be answered 24/7?
Yes. Ruby can now answer calls 24/7.
Yes. Moneypenny are able to answer calls around the clock.
Can I access my calls and account online?
Yes. Via the Moneypenny portal.
Can I manage my calls and account via an app?
Yes. Keep your Moneypenny Receptionist up-to-date without lifting a finger, thanks to our clever GPS technology.
Can I view my callers’ location in the app or portal?
Yes. Track the profile of your callers and measure marketing success with location-based analytics.
Do you offer any specialist sector teams?
Yes. Moneypenny have a dedicated department for law firms and attorneys with specialist industry knowledge.
How much experience do you have?
Established in 2003, Ruby has 15 years’ experience and handles calls for 10,000 clients.
Originally founded in the UK in 2000, Moneypenny opened its Charleston office in 2015 and now answers calls and chats for over 13,000 businesses.
Where are you based?
Portland, OR
Charleston, SC
Information accurate as of January 1st, 2019.

We understand that whichever provider you choose will be the voice of your business, so it’s important you get it right. We’ve outlined above where the two service offerings differ to help give you some clarity on who you should pick and we think you will agree that there are some pretty big differences. Don’t just take our word for it; take a look at what some of our clients have to say:

“We put our trust in Moneypenny, and haven’t looked back.”

John Rizzo, Co-founder,

“Moneypenny’s made my life a lot easier.”

Dr. Jamie Loveland,

“Our clients’ calls are answered – day and night.”

Robert K. Burger, COO,
Sterne Kessler

Try Moneypenny for free

Experience our full service for a week. We'll select the right Moneypenny Receptionist for your business and recommend a pricing plan afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.


Make your customers smile today call us on 866.202.0005 to discover how we will help your business.

About us

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“Amazing service. If you want quality, use Moneypenny.”

Make your customers smile today

call us on 866.202.0005 to discover how we will help your business.