An easy comparison of
Ruby and Moneypenny

We know that choosing the right partner to answer your calls or chats is not an easy decision to make. We're often compared to Ruby, a live virtual receptionist & chat company based in Portland, so it seemed logical to provide some clarity on how Moneypenny differs.

Ruby
Service
Will I have a dedicated receptionist to answer my calls?
No. Ruby trains all of its receptionists to be helpful and professional. Technology enables them to handle calls for any customer right away.
Yes. Yes, Moneypenny is the only US answering service to provide you with a dedicated receptionist, someone you know and trust, to answer calls exactly as if based in your office. Each receptionist uses the latest call handling technology to deliver exceptional customer experiences on your behalf.
Can I try the service for free?
No. however, Ruby will refund your costs within the first 21 days if you are unsatisfied with their service.
Yes. You can try Moneypenny completely free of charge for one week with absolutely no ongoing commitment.

Get Your Own Bespoke Quote Now.

Get Your Own Bespoke Quote Now.

Can my receptionist also answer my web chats?
Yes.
Yes. Briefed by you, we’re also able to manage your website chats and online inquiries.
How do I receive my messages?
Via email, text, their online dashboard, or the app.
Via email, text, their online dashboard or the app.
What’s your TrustPilot score?
What’s your Clutch rating?
4.6/5
4.7/5
What’s your Google rating?
4.5/5.0
4.7/5.0
Calls & Numbers
Will my calls be answered 24/7?
Yes. Yes. Ruby can answer calls 24/7.
Yes. Moneypenny are able to answer calls around the clock.
Can I access my calls and account online?
Yes.
Yes. Via the Moneypenny portal.
Can I manage my calls and account via an app?
Yes.
Yes. Keep your Moneypenny Receptionist up-to-date without lifting a finger, thanks to our clever GPS technology.
Can I view my callers’ location in the app or portal?
No.
Yes. Track the profile of your callers and measure marketing success with location-based analytics.
Extras
Do you offer any specialist sector teams?
No.
Yes. Moneypenny have a dedicated department for law firms and attorneys with specialist industry knowledge.
How much experience do you have?
Established in 2003, has 18 years' experience and 10,000+ customers.
Originally founded in the UK in 2000, Moneypenny opened its Charleston office in 2015 and now answers calls and chats for over 20,000+ customers.
Where are you based?
Portland, OR
Charleston, SC & Atlanta, GA.
Information accurate as of November 2020.

We understand that whichever provider you choose will be the voice of your business, so it’s important you get it right. We’ve outlined above where the two service offerings differ to help give you some clarity on who you should pick and we think you will agree that there are some pretty big differences. Don’t just take our word for it; take a look at what some of our clients have to say:

“We put our trust in Moneypenny, and haven’t looked back.”

John Rizzo, Co-founder,
Vaetas

“Moneypenny’s made my life a lot easier.”

Dr. Jamie Loveland,
Owner

“Our clients’ calls are answered – day and night.”

Robert K. Burger, COO,
Sterne Kessler

Try Moneypenny for free

Experience our full service for a week. We'll select the right Moneypenny Receptionist for your business and recommend a pricing plan afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

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Make your customers smile today call us on 866.202.0005 to discover how we will help your business.

About us

You've probably spoken to Moneypenny already, but never realized.

Find out more >
EXCELLENT

Market leaders in terms of size and quality

Trusted by

225K

clients

As seen in

New York Times
Boston globe
INC Magazine
BBC News

“Amazing service. If you want quality, use Moneypenny.”

Make your customers smile today

call us on 866.202.0005 to discover how we will help your business.

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