We know that choosing the right partner to answer your calls or chats is not an easy decision to make. We’re often compared to Ruby, a live virtual receptionist & chat company based in Portland, so it seemed logical to provide some clarity on how Moneypenny differs.

Services

Ruby

Moneypenny logo

Will I have a dedicated receptionist to answer my calls?

No. Ruby trains all of its receptionists to be helpful and professional. Technology enables them to handle calls for any customer right away.

Yes. Moneypenny is the only US answering service to provide you with a dedicated receptionist, someone you know and trust, to answer calls exactly as if based in your office. Each receptionist uses the latest call handling technology to deliver exceptional customer experiences on your behalf.

Can I try the service for free?

No. however, Ruby will refund your costs within the first 21 days if you are unsatisfied with their service.

Yes. You can try Moneypenny completely free of charge for one week with absolutely no ongoing commitment.

Start your free trial

Can my receptionist also answer my web chats?

Yes.

Yes. Briefed by you, we’re also able to manage your website chats and online inquiries.

How do I receive my messages?

Via email, text, their online dashboard or the app.

Via email, text, their online dashboard or the app.

What’s your TrustPilot score?

Trustpilot 4.5 stars

Trustpilot 4.5 stars

What’s your Clutch rating?

4.6/5

4.7/5

What’s your Google rating?

4.5/5

4.7/5

Calls & numbers

Will my calls be answered 24/7?

Yes. Yes. Ruby can answer calls 24/7.

Yes. Moneypenny are able to answer calls around the clock.

Can I access my calls and account online?

Yes.

Yes. Via the Moneypenny portal.

Can I manage my calls and account via an app?

Yes.

Yes. Keep your Moneypenny Receptionist up-to-date without lifting a finger, thanks to our clever GPS technology.

Can I view my callers’ location in the app or portal?

No.

Yes. Track the profile of your callers and measure marketing success with location-based analytics.

Extras

Do you offer any specialist sector teams?

No.

Yes. Moneypenny have a dedicated department for law firms and attorneys with specialist industry knowledge.

How much experience do you have?

Established in 2003, has 18 years’ experience and 10,000+ customers.

Originally founded in the UK in 2000, Moneypenny established a US presence in 2015 and now answers calls and chats for 21,000 customers.

Where are you based?

Portland, OR

Atlanta, GA

Information accurate as of Feb 2021.

We understand that whichever provider you choose will be the voice of your business, so it’s important you get it right. We’ve outlined above where the two service offerings differ to help give you some clarity on who you should pick and we think you will agree that there are some pretty big differences. Don’t just take our word for it; take a look at what some of our clients have to say:

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Experience how Live Chat will work for you. Call 866.202.0005 to find out more.

No. of employees:

About us

You may have spoken to Moneypenny already, but never realized.

7 x

recognized for over a decade as a Top 100 Best Company to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly by our team around the clock

Collaborating with

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Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo
Digital.com logo