An easy comparison of Call Ruby and Moneypenny

We know that choosing the right partner to answer your calls or chats is not an easy decision to make. We're often compared to CallRuby, a very successful answering service based in Portland, so it seemed logical to provide some clarity on how Moneypenny differs.

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Call Ruby
Service
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Will I have a dedicated receptionist to answer my calls?

No No. With CallRuby your calls will be answered by up to 10 different receptionists.

Yes Yes. You will have your own Moneypenny Receptionist, someone you know and trust, answering your calls exactly as if based in your office.

Can I try the service for free?

No No. However, CallRuby will refund your costs within the first 21 days if you are unhappy.

Yes Yes. You can try Moneypenny completely free of charge for one week with absolutely no ongoing commitment.

Try Moneypenny FREE for a week.

Can my receptionist also answer my web chats?

No No.

Yes Yes. Briefed by you, we’re also able to manage your website chats and online enquiries.

How do I receive my messages?

Via email, text or the app.

Via email, text or the app.

Do all receptionists work out of the same office?

Yes Yes.

Yes Yes. All of our receptionists work out of our amazing offices in Charleston. Our unique work environment inspires our receptionists to be the best at what they do.

What’s your TrustPilot score?

Trustpilot

Trustpilot

What’s your Clutch rating?

4.6/5

4.6/5

What’s your Google rating?

4.1/5.0

5.0/5.0

Calls & Numbers
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Will my calls be answered 24/7?

No No. CallRuby answer calls from 5am-9pm on weekdays, and 6am-6pm PT on weekends. Calls outside of these hours go to voicemail.

Yes Yes. Moneypenny are able to answer calls around the clock.

Can I access my calls and account online?

Yes Yes.

Yes Yes. Via the Moneypenny Portal.

Can I manage my calls and account via an app?

Yes Yes.

Yes Yes. Keep your Moneypenny Receptionist up-to-date without lifting a finger, thanks to our clever GPS technology.

Can I view my callers’ location in the app or portal?

No No.

Yes Yes. Track the profile of your callers and measure marketing success with location-based analytics.

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Do you offer any specialist sector teams?

No No.

Yes Yes. Moneypenny have a dedicated department for law firms and attorneys with specialist industry knowledge.

How much experience do you have?

Established in 2003, Call Ruby has 15 years’ experience and handles calls for 8,000 clients.

Originally founded in the UK in 2000, Moneypenny opened its Charleston office in 2015 and now answers calls and chats for over 13,000 businesses.

Where are you based?

Portland, OR

Charleston, SC

We understand that whichever provider you choose will be the voice of your business, so it’s important you get it right. We’ve outlined above where the two service offerings differ to help give you some clarity on who you should pick and we think you will agree that there are some pretty big differences. Don’t just take our word for it; take a look at what some of our clients have to say:

“We put our trust in Moneypenny, and haven’t looked back.”

John Rizzo, Co-founder,
Vaetas

“Moneypenny’s made my life a lot easier.”

Dr.Jamie Loveland,
Owner

“Our clients’ calls are answered – day and night.”

Robert K. Burger, COO,
Sterne Kessler

Try Moneypenny for free

Experience our full service for a week. We'll select the right Moneypenny Receptionist for your business and recommend a pricing plan afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

Make your customers smile today call us on 866.202.0005 to discover how we will help your business.

About us

You probably have already spoken to Moneypenny, but never realized.

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Collaborating with leading organizations

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Award-winning culture

HAPPY STAFF = HAPPY CLIENTS

Trusted by

225K

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As seen in

  • New York Times
  • Boston globe
  • INC Magazine
  • BBC News
“Amazing service. If you want quality, use Moneypenny.”

Make your customers smile today

call us on 866.202.0005 to discover how we will help your business.

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