Website visitors tend to be impatient, expecting answers to any questions they may have there and then. Your ability to answer those questions can make the difference between a new customer and a lost customer. Live chat is the quickest and most effective way to answer customer queries.
Live chat is one of the most effective communication and conversion rate optimization tools available. Highly cost-effective, many online businesses now have a live chat provider at the core of their customer service strategy. Consumers expect answers fast, and a managed live chat provider can resolve customer queries much quicker than someone can answer an email or phone call.
It’s also highly efficient. When artificial intelligence is integrated with human live chat agents, users can have generic questions answered instantly, while an agent can be on hand to answer any more unusual or ad hoc queries and questions.
Not to mention cost-effective. By outsourcing to a live chat provider, you can enjoy the benefits of an in-house live chat agent for a fraction of the cost. Plus, there are no permanent contracts, no lengthy administrative employment paperwork to get through. Best of all, there’s no need to recruit, hire and train people.