When did you realize you needed support?
“We’re a small, family-run agency in South Florida, so when our in-house receptionist found another job, we were worried about how we’d manage. We tried one call answering provider but canceled after a couple of days as they didn’t offer the quality service we were looking for. Moneypenny had great testimonials so we decided to give them a try.”
What does good customer service look like?
“Communication is key. We're completely transparent with our customers, and always have been. No matter the situation, they know if they come to us we will hear them out and respond effectively.”
How has Moneypenny changed your business?
“Linda, our Moneypenny Receptionist, works closely with us on a daily basis. Our clientele are particular and like things done a certain way; Linda has impressed them since day one. With our calls taken care of, we can ensure we’re always capturing new business, even when we’re out of the office visiting clients – it’s so convenient for us.”
What are the key benefits?
“One of the best things about Moneypenny is that it’s a fraction of the cost of hiring in-house. As a small business, we’ve got to make conscious decisions when it comes to spending money - and Moneypenny is definitely a cost-effective solution. Anyone with a business that wants to avoid fixed overheads should be using their services.”
Any advice for other businesses?
“We couldn't be without Moneypenny - if you have a business, you have to give them a try.”
Moneypenny is a fraction of the cost of hiring in-house