Search by keyword, such as: divert, calls, chats …

Customer Service

Here's everything we can find that's related to this search term.

Blog
How to hire a great receptionist

For all businesses, no matter what your industry, how your customers are greeted…

Blog
How can Moneypenny help your business generat…

Lead generation is a vital process for any organization looking to bring in new …

Blog
Outsourcing to a Virtual Receptionist vs. Hir…

The role of a receptionist is a crucial one for many organizations. Often the fi…

Blog
How a call answering service can help you gen…

Of course, retaining clients is crucial too and there is one simple thing that a…

Blog
Dreaming of a silent night? Allow Moneypenny …

It’s the most wonderful time of the year, so why miss out? Moneypenny’s temp…

Blog
The United States of Tipping

Gratuity is a highly-debated aspect of the service industry. The problem is that…

Blog
The benefits of a toll-free number

It’s one of the necessities of running a business, but an aspect that many bus…

Blog
America’s favorite accents

Every time you glimpse an advertisement in a magazine or see a commercial on TV,…

Blog
How to build a customer-centric company

It’s no secret that good customer service is key in a business’ road to succ…

Blog
Why company values matter

Company values are imperative for any organization. Big or small, start-up or es…

Blog
Harnessing the value of customer feedback

One of the most significant objectives that any business will work towards is en…

Blog
Customer service tips for small businesses

Quality customer service is the essence of any successful business, but with cus…

Blog
5 business growth tips for SMEs

It’s tough out there for an SME – running a business takes time, energy,…

Blog
5 ways to give better customer service

It’s no secret that great customer service is one of the biggest indicators of…

Blog
Do I need a 24/7 telephone answering service?

The chances are, if you’re seeking an answer to this question, you probably do…

Blog
5 reasons to use a call answering service

Call answering service providers deliver outsourced reception services to busine…

Blog
5 reasons to use a virtual receptionist

Customer service is king in today’s business world, it can set you apart from …

Blog
5 benefits of using a telephone answering ser…

Unanswered or missed calls cost money and reduce overall customer satisfaction. …

Blog
What is a virtual receptionist?

A virtual receptionist operates much like a traditional in-house receptionist, b…

Blog
What is a call answering service?

A call answering service is an outsourced service provider who will answer calls…

Knowledge base
The Moneypenny Difference

Our co-founders recognized from the outset the importance of making Moneypenny a…

Blog
Dealing with angry callers

Some may say this is only necessary when faced with a bomb-situation. But when y…

Blog
Just how useful are customer reviews?

Someone, somewhere is talking about your business right now. How do you feel abo…

Blog
Premium front of house isn’t just about the…

As a hospitality business, you’ve worked hard to create the very best front of…

Blog
Look after the little things, they make the b…

The small detail is equally, if not more, important than the big stuff. ‘If yo…


FAQs


We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >