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Eagle Biosciences are there for their customers no matter when

Dan Keefe, Owner, explains how the clinical product experts have peace of mind, knowing every call is answered perfectly.

When did you realize you needed support?

“Answering calls was a logistical nightmare for us. As a small company, our in-house team struggled to manage busy periods and staff shortages, often answering calls whilst on vacation. We soon reached out to Moneypenny for call answering support.”

What does good customer service look like?

“We’re super-proud of our customer service. Over the years we’ve gotten to know what our customers like, want and need, and strive to give them the service they know and love every time they call. Moneypenny understands the value we place on our customers and treat them exactly how we would – they’re amazing.”

How has Moneypenny changed your business?

“Now our calls divert seamlessly to Jennifer, our Moneypenny Receptionist, whenever our in-house team is busy. Jennifer is outstanding, she really made an effort to understand everything about our business and our clients. The service is complete value for money considering we have a dedicated Receptionist.”

What are the key benefits?

“Moneypenny’s service has helped reduce our daily stress levels as our in-house team are no longer running to answer the phones. Customer service levels are now consistently high as our clients’ calls are always answered professionally. The Moneypenny app is also handy for us to update Jennifer on the go too.”

Any advice for other businesses?

“Moneypenny are fantastic, they won’t let you down. I couldn’t imagine my business without them.”

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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