Moneypenny Small Business Answering Service

Answer every call with your own Moneypenny Receptionist.

Bridgette, Moneypenny Receptionist.

866.202.0005

Your own dedicated receptionist for a fraction of the cost

Enjoy all the benefits of your own dedicated virtual receptionist with the award-winning Small Business Answering Service from Moneypenny. Your Moneypenny Receptionist is a real person who acts as an extension of your in-house team, capturing your unanswered calls and relaying key information back to you immediately.

Answer all calls

Never miss a business opportunity again
Save money

Make significant savings vs. hiring a receptionist
Be available 24/7

Your US-based hand-picked receptionist is always there for you
Free up time

Focus on what you do best

How Moneypenny's Small Business Answering Service works

Meet your Moneypenny Receptionist

We take the time to select the right live virtual receptionist for your brand. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer – choose to send only unanswered, busy or all calls to us. You can change this at any time.

Impress your callers

With your diary to hand, calls are answered in your company name and transferred to you. If you’re unavailable, messages are sent immediately by SMS or email.

Keep in touch

Update your receptionist on the move with the Moneypenny app.

Get your quote

We'll base your quote on the times you need us to answer calls. We don't do long-term contracts or per minute billing; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your free quote.

Make your customers smile today - call us on 866.202.0005 to discover how we will help your business.

Why Moneypenny?

The best dedicated live virtual receptionists

Your calls are precious. You want peace of mind, knowing who will be greeting your customers and representing your business. That’s why we focus on creating a real relationship between you and your receptionist. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training program is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with live answering services used by their own businesses, our co-founders created a Small Business Answering Service that was more than just transactional. Fast forward 20 years and it’s this focus on a trusted relationship between you and your receptionist that remains at our core today. We’re confident you’d happily employ any one of our receptionists yourself.

Clever features to wow your callers

Your receptionist answers calls with the help of RITA, our phone answering software. Built by us and unique in our industry, years of development and upgrades make her a shining example of machine learning at its very best. Her ability to recognize anyone who’s called before is one of her most inspired features. Not only does she allow your receptionist to greet callers by name, they’re also able to confirm a caller’s contact details, without them having to say a single word.

Great extras you won’t find elsewhere

Our market-leading Small Business Answering Service includes a whole host of amazing features to support your business. Benefit from professional business numbers, real-time updates and notifications, dedicated account management, 24/7 small business answering, Moneypenny app and easy-to-use portal, VIP callers and bypass list.

FAQs

How does Moneypenny know who the call is for?

You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
Are all my calls answered by Moneypenny?

This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.
What happens if my Moneypenny Receptionist is on the phone?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.
Are there any long-term contracts?

No – after the one week trial, all of our smaller answering service schemes are a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.
Does Moneypenny keep a log of my past messages?

Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
What happens out of hours?

From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 call answering.

The Moneypenny difference

20 years'
experience
Dedicated receptionists
App-controlled
Online
reporting
24/7
provision

Get in touch >

Your Moneypenny Receptionist at your fingertips

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

search calls & messages

Browse through your entire call history. Search for that important message from last month - one click and they're on the line.

create & edit statuses

Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist where to put calls through to, and what to tell callers when you're not available.

enable gps location

Set your Statuses to change automatically according to your location. Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.

send updates

Message your Moneypenny Receptionist quickly and easily.

find out more - watch video

Your Moneypenny Receptionist at your fingertips

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

Create & edit Statuses

Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist where to put calls through to, and what to tell callers when you're not available.

Enable GPS location

Set your Statuses to change automatically according to your location . Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.

Send updates

Message your Moneypenny Receptionist quickly and easily.

Search calls & messages

Browse through your entire call history. Search for that important message from last month - one click and they're on the line

find out more - watch video

Your Moneypenny Receptionist at your fingertips

Updating your Moneypenny Receptionist on the move

Download our app for free and stay in touch with your Moneypenny Receptionist - wherever your day takes you.

Enable GPS location

Set your Statuses to change automatically according to your location. Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.

Search calls & messages

Browse through your entire call history. Search for that important message from last month - one click and they're on the line.

Create & edit Statuses

Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist how to answer your calls and where to put them through to.