Services

Industries

Resources

About

Small Business Answering Service

The only US answering service to give you a dedicated receptionist

With their can-do personality, your Moneypenny Receptionist will quickly become a seamless extension of your business - giving you the gift of time and your customers the attention they deserve.

Get your quote

Award winning

Rated excellent

Capture every opportunity in the most cost-effective way possible

Having your own US-based Moneypenny Receptionist as part of our Virtual Answering Service means you’re only ever paying for the ideal amount of support to make sure every caller feels welcome.

A trusted
partnership

We make a point of matching you with the right receptionist based on personality and skill set - so they complement the way you like to work.

Complete
control

Send calls to us whenever you need support; all the time or just when your phone is busy or unanswered - you choose.

Seamless
support

Answering in your company name, we’ll transfer the caller to you, or diligently take a message and send it immediately.

100%
visibility

Wherever you’re working, our app & portal allow you to update your availability and view past calls & messages at the touch of a button.

Take us up on our free trial

Your business is unique so we’ll want to be sure we understand what makes it tick before recommending a solution. Knowing what you value, the complexity of your needs and exactly when you need us to answer calls, will allow us to tailor the perfect service based on either per call or per minute billing - the choice is yours.

Your free-week trial of our full service includes an opportunity to brief your Moneypenny Receptionist on your exact requirements during a Welcome Call, so we both start off on the right foot. It really is the quickest and easiest way to experience our service first-hand with zero outlay. Choose to stay on with us and our most popular phone answering plan works out at less than $7 per day.

Get your quote today and have 7 days free

Join the 21,000 businesses already on board

Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

Name

Company name

Telephone

Time zone

No. of employees:

0-10 11-50 51-250 250+

Alternatively, call us on 888 799 7352 We love to talk

Here’s how our Virtual Answering Service works

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your business. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control and are able to make changes to whichever calls we answer at any time - choose to only send calls to us when your line is busy or unanswered, or let us handle all calls. We can have you set up and ready to go within 24 hours.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by SMS or email.

What our clients say

Our customer service levels are consistently high thanks to Moneypenny.

Moneypenny has made my life a lot easier.

Our clients’ calls are answered - day and night.

We couldn’t operate without Moneypenny.

Moneypenny wins us more business out-of-hours.

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks. We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your Moneypenny Receptionist the keys to your business, we’ll treat it like our own and make you shine.

Moneypenny’s global HQ: the place all of our receptionists call home.

Clever tech that gives you a professional edge

Moneypenny is a people business first and foremost, so we’ll only ever implement technology when it’s guaranteed to improve either your caller’s experience, or service usability for you. RITA, our self-built customer management platform, ensures your receptionist has the kind of information callers are always asking for, instantly to hand. Right now, we’re working with global brands like Microsoft and Google so you have access to the very latest enterprise technology, competitively priced to help you exceed customers’ expectations whilst improving productivity for you.

Caller
recognition

Gives us the opportunity to impress by repeating details already logged

VIP
treatment

Alerts us so we can look after them differently if you prefer

Sales call
blocking

Means we can keep unwanted callers away from you permanently

Calendar
availability

Always at our fingertips for a seamless caller experience

Free update & reporting tools available as standard

Moneypenny app

Allows you to keep in touch with us on the go and lots more.

Online portal

Call history, stats, editable company details and invoices all in one place.

Calendar integration

Link leading platforms with ours so we know when you’re available in real-time.

FAQs

: You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
: This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.
: No – after the one week trial, all of our smaller answering service schemes are a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.
: From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 call answering.
: No – we only charge for calls where we have delivered a service.
: Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.
: Yes, we encourage this as much as possible. Please feel free to drop into our Atlanta office whenever suits you. We make great coffee! Moneypenny, 2915 Premier Parkway, Duluth, Atlanta, GA, 30097.
: We’ve a solution for the breaks, lunches and vacations. Your Moneypenny Receptionist works in a small team of 4 or 5 - if they’re not around, their colleagues will answer calls instead. Their team also know you and your business so you’re in safe hands.
: Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

About us

You may have spoken to Moneypenny already, but never realized.

6 x

recognised for over a decade as a Top 100 Best Company to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly by our team around the clock.

Collaborating with

Featured in

Find out more