Sunrise Community Health have found a cost-effective solution.

When did you realize you needed support?

“Our patients often have questions and need advice after hours. We considered using a nurse line but felt that they wouldn’t know our patients and offer the kind of experience we were looking for. An answering service seemed like the best option as it would allow Sunrise providers to easily return after-hours calls.”

What were you looking for in a provider?

“It was important to us to work with a provider who could reflect the sense of community we’ve created with our patients. Flexibility was also key, as we would not only need support out of hours, but also cover during our monthly staff meetings.”

How did you find the onboarding process?

“We were given an Account Manager, Jessica, who has been great since day one. She knows our business and makes sure our service works effectively. In fact, the whole Moneypenny team are very responsive and handle any inquiry or change request we have quickly.”

How has Moneypenny changed your business?

“Moneypenny answers our calls whenever we need, even during the holidays, allowing us to provide a 24/7 uninterrupted service. In the last month alone, they fielded over 1,000 calls for us, with almost 500 managed during our monthly meeting. They manage a range of inquiries on our behalf and pass urgent calls to the Sunrise on-call provider. The Moneypenny team also captures the patient’s language preference, so the Sunrise provider can have interpretation services queued up before they return the call.”

What are the key benefits?

“Not only is Moneypenny cost-effective for us, but also for our patients and the healthcare system. They’ve taken on our heavy workload with ease, even when we’ve launched new clinics, and by ensuring we’re always contactable, patients can speak to a provider. We trust Moneypenny to be a valuable part of our patient care team.”