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Call Answering

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Case Studies
Go Beyond Relief

When did you realize you needed support? “We’re often out on the road, and w…

Blog
Infographic: The way you answer calls impacts…

Every business communication is an opportunity. Take your calls for example R…

Blog
Uncover the true cost of your missed calls

What if I told you that you were missing out on a third of all new inquiries? Wi…

Blog
5 business growth tips for SMEs

It’s tough out there for an SME – running a business takes time, energy,…

Blog
5 ways answering services help your business …

There is no question that a professional answering service (whether that’s cal…

Blog
5 ways to give better customer service

It’s no secret that great customer service is one of the biggest indicators of…

Blog
Do I need a 24/7 telephone answering service?

The chances are, if you’re seeking an answer to this question, you probably do…

Blog
5 reasons to use a call answering service

Call answering service providers deliver outsourced reception services to busine…

Blog
5 reasons real estate agents need a call answ…

Every real estate agent, whether an independent, regional or national brand, wil…

Blog
5 reasons to use a virtual receptionist

Customer service is king in today’s business world, it can set you apart from …

Blog
5 benefits of using a telephone answering ser…

Unanswered or missed calls cost money and reduce overall customer satisfaction. …

Blog
What is a virtual receptionist?

A virtual receptionist operates much like a traditional in-house receptionist, b…

Blog
Why do law firms need a call answering servic…

Client attraction and retention are critically important to every law firm, big …

Blog
What is a call answering service?

A call answering service is an outsourced service provider who will answer calls…

Blog
7 ways technology can help grow your small bu…

Consumer expectations have risen in recent years, creating challenges for startu…

Blog
What is call handling?

Call handling is simply the management of telephone calls – a call handlin…

Knowledge base
An intro to the Moneypenny app
An intro to the Moneypenny app

WOW your callers, and work a whole lot smarter. You’re going to love it! Y…

Knowledge base
Get to know the Moneypenny portal

When you use Moneypenny’s call answering service, having the support of a dedi…

Knowledge base
What’s the difference between a virtual rec…

Comparing call answering solutions? We explain the crucial difference between a …

Knowledge base
Tech vs. people – the big question

There are a number of tech options available when searching for a call answering…

Case Studies
The Ruffin Firm

When did you realize you needed support? “It’s important to our firm that ev…

Case Studies
Dorrel Law Office

When did you realize you needed support? “Our calls weren’t being managed pr…

Case Studies
Keller Williams

When did you realize you needed support? “Our business simply doesn’t exist …

Case Studies
Sterne, Kessler, Goldstein & Fox

When did you realize you needed support? “With clients based internationally a…

Case Studies
Vaetas

When did you realize you needed support? “We were struggling to manage the sud…

Case Studies
Eagle Biosciences

When did you realize you needed support? “Answering calls was a logistical nig…

Case Studies
Dr. Jamie Loveland

When did you realize you needed support? “We were struggling to answer every p…

Blog
How Moneypenny supports the legal industry

With over 950 firms on board, clients trust us to answer their calls and live ch…

Blog
How Moneypenny supports the real estate indus…

Our unique combination of awesome people and impressive technology give us every…

Blog
2018 – a year to remember!
2018 – a year to remember!

2018 has been a year of milestones for Moneypenny. We’ve enjoyed every single …

Blog
Top tips for choosing a call answering servic…

Trusting someone else with your calls is a big step. It makes sense to shop arou…

Blog
Outsourcing: the basics

Outsourcing is quickly becoming a key solution for businesses. It can be an esse…

Blog
Base your outsourcing decision on reputation,…

You can’t put a price on reputation. Your reputation is the barometer of the q…

Blog
Premium front of house isn’t just about the…

As a hospitality business, you’ve worked hard to create the very best front of…


FAQs

  • If I’m going to be busy, are there any discounts available?

    You can switch to a larger call bundle. Simply inform Moneypenny before your next invoice is sent out.

  • Do I pay for sales calls?

    No – you have an allowance for these, which is an additional 10% of your monthly call bundle. This doesn’t apply to ‘Messenger’ clients.

  • Can I meet my Moneypenny Receptionist?

    Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.

  • Are all my calls answered by Moneypenny?

    This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.

  • What if two callers ring my business at the same time?

    Don’t worry, neither of them will hear a busy tone – there is no limit to the number of calls that can be diverted simultaneously.

  • What happens out of hours?

    From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

  • Does Moneypenny keep a log of my past messages?

    Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

  • Are there any long-term contracts?

    No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

  • What happens if my Moneypenny Receptionist is on the phone?

    Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.

  • How does Moneypenny know who the call is for?

    You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.


  • We give you amazing people and technology:

    Call Answering

    Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

    Discover >
    Live Chat

    Amazing people, briefed by you to manage chats whenever you can't.

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