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Call Answering

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Blog
Hiring? How to lighten the load

An ambitious attorney with their own practice will soon get to the stage where t…

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How much are missed calls costing your law fi…

Could your firm be missing out on new clients? 1 in 3 calls to businesses go una…

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How to make clients happy

Keeping clients happy is vital to running a firm of any size. But solo and small…

News
Phone is still king for legal customers accor…

The phone remains the most popular way for clients to contact US legal service p…

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Losing business? Call handling hacks for law …

We know from our own data, for instance, that we answer around two million calls…

Blog
The 6 crimes of modern-day call handling for …

Six common ‘crimes of modern-day call handling’ are blighting US law firms a…

Blog
6 benefits of a call answering service for la…

At Moneypenny, we provide our telephone answering service to businesses of all s…

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5 benefits of a call answering service during…

The world of business is experiencing its biggest shift yet, but one thing remai…

Blog
COVID-19: How caller habits have changed duri…

The coronavirus pandemic has had an unprecedented impact on businesses and enter…

Blog
The rise of the phone call during the pandemi…

The volume of phone calls received during the pandemic by US businesses has surg…

Blog
What is a virtual receptionist?

A virtual receptionist is an outsourced call handler who manages calls as an ext…

Blog
Prepare your business; the calls are coming

A couple of months ago, we conducted a research project looking at the ways we…

Blog
The Complete Guide to Phone Answering Service…

Founded in 2000, Moneypenny has grown from a small team of receptionists to the …

Blog
How to hire a great receptionist

For all businesses, no matter what your industry, how your customers are greeted…

Case Studies
Nicodemus Law Office

When did you realize you needed support? “I run a small independent law firm, …

Case Studies
ChancoSchiffer P.C.

When did you realize you needed support? “As a small team we were struggling t…

Blog
Outsourcing to a Virtual Receptionist vs. Hir…

The role of a receptionist is a crucial one for many organizations. Often the fi…

Case Studies
Charleston Heating & Air

When did you realize you needed support? “Evenings can often be a busier time …

Blog
How a call answering service can help you gen…

Of course, retaining clients is crucial too and there is one simple thing that a…

Blog
Dreaming of a silent night? Allow Moneypenny …

It’s the most wonderful time of the year, so why miss out? Moneypenny’s temp…

Blog
Why you need a professional business telephon…

Many businesses don’t recognize the power that a business phone number can hav…

Blog
The benefits of a toll-free number

It’s one of the necessities of running a business, but an aspect that many bus…

Case Studies
PMB Insurance

When did you realize you needed support? “We’re a small, family-run agency i…

Case Studies
SimpleCater

When did you realize you needed support? “Our in-house team was too busy to an…

Blog
Why marketers shouldn’t underestimate t…

With the digital age of marketing and so many online tools and channels to choos…

Case Studies
Go Beyond Relief

When did you realize you needed support? “We’re often out on the road, and w…

Blog
Infographic: The way you answer calls impacts…

Every business communication is an opportunity. Take your calls for example R…

Blog
Uncover the true cost of your missed calls

What if I told you that you were missing out on a third of all new inquiries? Wi…

Blog
5 business growth tips for SMEs

It’s tough out there for an SME – running a business takes time, energy,…

Blog
5 ways answering services help your business …

There is no question that a professional answering service (whether that’s cal…

Blog
5 ways to give better customer service

It’s no secret that great customer service is one of the biggest indicators of…

Blog
Do I need a 24/7 telephone answering service?

The chances are, if you’re seeking an answer to this question, you probably do…

Blog
5 reasons to use a call answering service

Call answering service providers deliver outsourced reception services to busine…

Blog
5 reasons real estate agents need a call answ…

Every real estate agent, whether an independent, regional or national brand, wil…

Blog
5 reasons to use a virtual receptionist

Customer service is king in today’s business world, it can set you apart from …

Blog
5 benefits of using a telephone answering ser…

Unanswered or missed calls cost money and reduce overall customer satisfaction. …

Blog
What is a virtual receptionist?

A virtual receptionist operates much like a traditional in-house receptionist, b…

Blog
Why do law firms need a call answering servic…

Client attraction and retention are critically important to every law firm, big …

Blog
What is a call answering service?

A call answering service is an outsourced service provider who will answer calls…

Blog
7 ways technology can help grow your small bu…

Consumer expectations have risen in recent years, creating challenges for startu…

Blog
What is call handling?

Call handling is simply the management of telephone calls – a call handlin…

Knowledge base
An intro to the Moneypenny app
An intro to the Moneypenny app

WOW your callers, and work a whole lot smarter. You’re going to love it! Y…

Knowledge base
Get to know the Moneypenny portal

When you use Moneypenny’s call answering service, having the support of a dedi…

Knowledge base
What’s the difference between a virtual rec…

Comparing call answering solutions? We explain the crucial difference between a …

Knowledge base
Tech vs. people – the big question

There are a number of tech options available when searching for a call answering…

Case Studies
Dorrel Law Office

When did you realize you needed support? “Our calls weren’t being managed pr…

Case Studies
Keller Williams

When did you realize you needed support? “Our business simply doesn’t exist …

Case Studies
Sterne, Kessler, Goldstein & Fox

When did you realize you needed support? “With clients based internationally a…

Case Studies
Vaetas

When did you realize you needed support? “We were struggling to manage the sud…

Case Studies
Eagle Biosciences

When did you realize you needed support? “Answering calls was a logistical nig…

Case Studies
Dr. Jamie Loveland

When did you realize you needed support? “We were struggling to answer every p…

Blog
How Moneypenny supports the legal industry

With over 950 firms on board, clients trust us to answer their calls and live ch…

Blog
How Moneypenny supports the real estate indus…

Our unique combination of awesome people and impressive technology give us every…

Blog
2018 – a year to remember!
2018 – a year to remember!

2018 has been a year of milestones for Moneypenny. We’ve enjoyed every single …

Blog
Top tips for choosing a call answering servic…

Trusting someone else with your calls is a big step. It makes sense to shop arou…

Blog
Outsourcing: the basics

Outsourcing is quickly becoming a key solution for businesses. It can be an esse…

Blog
Base your outsourcing decision on reputation,…

You can’t put a price on reputation. Your reputation is the barometer of the q…

Blog
Premium front of house isn’t just about the…

As a hospitality business, you’ve worked hard to create the very best front of…


FAQs

  • If I’m going to be busy, are there any discounts available?

    You can switch to a larger call bundle. Simply inform Moneypenny before your next invoice is sent out.

  • Do I pay for sales calls?

    No – you have an allowance for these, which is an additional 10% of your monthly call bundle. This doesn’t apply to ‘Messenger’ clients.

  • Can I meet my Moneypenny Receptionist?

    Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.

  • Are all my calls answered by Moneypenny?

    This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.

  • What if two callers ring my business at the same time?

    Don’t worry, neither of them will hear a busy tone – there is no limit to the number of calls that can be diverted simultaneously.

  • What happens out of hours?

    From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

  • Does Moneypenny keep a log of my past messages?

    Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

  • Are there any long-term contracts?

    No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

  • What happens if my Moneypenny Receptionist is on the phone?

    Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.

  • How does Moneypenny know who the call is for?

    You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.


  • We give you amazing people and technology:

    Phone Answering

    Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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    Live Chat

    Amazing people, briefed by you to manage chats whenever you can't.

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