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Avon Barrier benefit from outsourcing their calls

Jo Stevens, Compliance Manager, shares how the security solutions experts get to every single call with Switchboard support.

When did you realise you needed support?

“With no receptionist and as a rapidly growing company, we struggled to answer our high volume of customer calls which took us away from other tasks. Our commitment to providing customers with the best possible service led us to Moneypenny.”

What does good customer service look like?

“We have such high standards when it comes to customer service, and we believe our clients do too. It’s all about the right attitude, adopting a positive and friendly manner to satisfy clients and ensure they feel valued. With the same customer service ethic, Moneypenny are a perfect match.”

How has Moneypenny changed your business?

“Moneypenny fulfils our need for a dedicated receptionist without the associated HR overheads or rota issues. Claire, our Moneypenny Receptionist, truly is a member of our team, and we are very happy with the quality and professionalism of the service.”

What are the key benefits?

“By outsourcing all our calls to Moneypenny, we are confident every call is answered professionally and efficiently. It takes the pressure off us knowing our customers are receiving a great first impression of our business.”

Any advice for other businesses?

“Our call handling process has been transformed with the support of Moneypenny. They are simply experts at what they do, there’s no doubt about that.”

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All the functions and support of an office phone system, minus the hardware.

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