When did you realise you needed support?
“We were receiving a high volume of cold calls and, as the Office Manager, this fell on me to deal with. This took up a lot of my time, and I needed an efficient way to filter these so only the relevant calls came through to me. We met Moneypenny at an IWFM event in London which they were sponsoring, and decided to try their service.”
What does good customer service look like?
“Without fail, always answering the phone when it rings. It’s about being available whenever your customers need you to be.”
How has Moneypenny changed your business?
“Sophie, our Moneypenny Receptionist, answers all of our calls and triages them for us, so only those that require our attention are passed through. When the pandemic hit and our team started working remotely, we didn’t have to worry about what to do with our calls as we knew she and her supporting team were there, delivering the same quality service as always.”
What are the key benefits?
“Having someone professional and friendly to answer calls gives us the peace of mind that our customers are always being looked after to a high standard. We also use their handy mobile app to keep track of any calls we receive – especially useful when we’re working from home.”
Any advice for other businesses?
“Moneypenny has been invaluable during the pandemic, and continues to exceed our expectations with their service. Give them a try!”