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Upland is available for their customers at all times

Vicki Preston, Office Manager, describes how Switchboard support has allowed the marketing enterprise to strengthen customer relationships.

When did you realise you needed support?

“We received high volumes of unwanted sales calls and wanted to deliver the best service to our clients without being distracted ourselves. We know how important it is to offer a personal one-to-one service over the telephone, so we contacted Moneypenny.”

What does good customer service look like?

“We’re incredibly proud of our award-winning service. We realise that it’s about supporting our customers, providing helpful advice and even knowing what they’re looking for before they do. For this, we need to give them our full attention – this is where Moneypenny comes in.”

How has Moneypenny changed your business?

“By outsourcing all our calls, Moneypenny is our frontline, transferring only the calls we want to deal with, taking messages when we’re not available and weeding out sales calls. Our Moneypenny Receptionist, Sarah, helps us manage our workload and time, allowing us to prioritise and focus– undisturbed.”

What are the key benefits?

“The positive benefits were felt immediately by our team. Clients know they can reach us quickly, which helps build the personal rapport that leads to lasting professional relationships. We know we never miss a call and no information is lost, so we never lose out on business opportunities.”

Any advice for other businesses?

“The benefits of Moneypenny are beyond measure. You should certainly see what they can bring to your business.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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