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Askews Legal LLP rely on Outbound Calling support

Pritpal Chahal, Solicitor & Practice Manager, shares how the Coventry-based solicitors trust Moneypenny's Outbound Calling service.

When did you realise you needed support?

“We receive a lot of enquiries each day, particularly for conveyancing. This was taking up valuable time for our staff and sidelining their other duties. Some calls could take five minutes and others up to an hour. I thought about hiring someone to make these calls, but instead asked Moneypenny – who already answers inbound calls for us.”

What does good customer service look like?

“You can’t fast-track good client service. Each client needs to be given the time and attention they deserve.”

How has Moneypenny changed your business?

“Moneypenny happily stepped in to help so we now use experienced receptionists from their Outbound Team, dedicated to picking up and qualifying our leads. We work with Perfect Portal, who supplies Moneypenny with our leads. This means their receptionists simply log in to the portal and work their way through our leads; warming them up and passing them back to our team to follow up.”

What are the key benefits?

“In our first month of using the service, we saw a 13% conversion rate in leads called, which is amazing. Moneypenny has freed up a lot of time for our admin staff, and taken the pressure off following up leads as soon as they come in. We strive for consistently high levels of service; Outbound Calling from Moneypenny has ensured every lead is contacted and made to feel valued – exactly what we wanted to achieve.”

Any advice for other businesses?

“Moneypenny offers a really impressive service – try it for yourself.”

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