When did you realise you needed support?
“We found ourselves in a position no firm wants to be in: missing 30% of our calls. Internal resources were under pressure, and it was patently obvious that our existing call handling provider wasn’t up to the job. We needed to evaluate quickly, and act fast. Moneypenny’s trial was the ideal place to start.”
What does good customer service look like?
“There’s no one thing that defines remarkable service; it’s embedded in everything we do. However there are fundamentals, such as a friendly and welcoming telephone manner. We receive so much positive feedback about our reception team with Moneypenny, we know we are in safe hands.”
How has Moneypenny changed your business?
“The impact was immediate. Our new business enquiries now divert to Moneypenny during the day and all main switchboard calls out of hours. Kellie, our Moneypenny Receptionist, and her team capture every call and do a fantastic job of portraying our business in exactly the right way.”
What are the key benefits?
“I’m very proud to say we do not miss a single call. How many businesses can say that? There’s no micro-managing; we know we can rely on Moneypenny to alert the team to any issues – sometimes before we’re even aware there’s a problem.”
Any advice for other businesses?
“Moneypenny’s positive and proactive approach suits us perfectly, we have total confidence in the service and would recommend Moneypenny to anyone.”