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Divert your nighttime calls to us
We'll provide you with a divert number which you can then send your out-of-hours calls to.
Australia After Hours Answering Service
Never miss an opportunity with our After Hours Answering Service
With Moneypenny, your business follows the sun; extending hours effortlessly across continents, without the cost or complexity of a 24/7 team. Your expert Moneypenny Receptionists answer FAQs, qualify leads and send enquiries straight into your systems while your team sleeps.
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How it works
Powered by time zones not night shifts
As your team finishes for the day in Australia, calls route seamlessly to our UK-based receptionists
UK-based English speaking receptionists
All of your after-hours calls are answered exactly as if based in your business for the best customer experience
Daytime coverage for nighttime calls
As Australia sleeps, our UK receptionists are alert and ready to deliver your same high-quality service
Remove the need for voicemail
Real Moneypenny Receptionists answer your calls out of hours so they never go unanswered
Be available around the clock
We ensure you're capturing enquiries at all times as
we're here for you 24/7
Cost-effective solution
Gain comprehensive after-hours cover without the cost and hassle of managing an out-of-hours team
Client spotlight
“We weren't satisfied with our Australian answering provider and were already using Moneypenny in the UK, so when they expanded to support Australian clients, we set up a Melbourne VoIP number that routes directly to their UK team. The difference in service quality has been exceptional.”
Get your quote today
What to expect:
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
How our After Hours Answering Service works for Australian businesses
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Moneypenny Receptionists will answer your inbound calls overnight
With all your company information at their fingertips, they have natural, free-flowing conversations with your callers. By capturing all of the details you deem important and asking the right questions, they'll ensure you have all the information you require.
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During the call
By using your preferred booking software, we can schedule appointments or demos directly into your calendar whilst on calls. We can also securely take payments on your behalf, ensuring a smooth customer experience.
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Messages are sent directly to you
Once the call is complete, all of the information we've gathered is sent to you via email or text (you choose) and visible in real time within your Moneypenny portal. We can also update your CRM system instantly with any new leads, giving your team everything they need when they arrive in the office the next day.
AI superpowering every conversation
What sets our After Hours Answering Service apart is the powerful layer of AI working behind the scenes. Proprietary AI tools like KnowledgeBase surface key information instantly, while MessageMaker drafts summaries in real time, so your Moneypenny Receptionists can focus on delivering personality and warmth.
Impressed callers
AI helps us identify returning callers for effortless continuity and support
Instant information
KnowledgeBase surfaces the right company details, right on cue
Smarter message-taking
MessageMaker drafts summaries instantly for quicker follow-up
Faster call routing
Our AI Voice Agent can even act like an IVR, triaging calls before we handle them
Real clients. Real reviews.
Telephone Answering Service FAQs
What is an out-of-hours call answering service?
An out-of-hours telephone answering or call answering service is an outsourced service provider who will answer calls on behalf of your business outside of your operating hours. With Moneypenny's Telephone Answering Service, our receptionists are highly trained to handle incoming enquiries or take messages when you're unavailable, providing the appearance of an in-house receptionist without the need to hire dedicated staff to handle calls after hours.
How does Moneypenny provide out-of-hours telephone answering for businesses based in Australia?
Where are your Moneypenny Receptionists based?
How does Moneypenny know who the call is for?
What happens in-hours?
Can I integrate your service with other systems I use?
Am I tied into an ongoing contract?
An out-of-hours telephone answering or call answering service is an outsourced service provider who will answer calls on behalf of your business outside of your operating hours. With Moneypenny's Telephone Answering Service, our receptionists are highly trained to handle incoming enquiries or take messages when you're unavailable, providing the appearance of an in-house receptionist without the need to hire dedicated staff to handle calls after hours.
Start your free one-week trial
What to expect:
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture