24/7 business continuity support

Our powerful small & large business solutions facilitate remote working and continuous communication with both your customers and staff in the face of the unexpected.

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Business continuity solutions for every business

Pocket Phone System

Technology to help you run your small business anywhere

Transform your mobile into a business phone system. Simply divert your number to us and manage where your calls ring, field calls between your team, and gain answering support whenever you need it.

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Live Chat

Live Chat to communicate with your customers online

Give customers an alternative way to engage with you. Manage chats yourself, or use our experienced PAs who, briefed by you, either respond to queries in real-time or forward messages immediately.

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Digital Switchborad

Intelligent speech recognition for large businesses to route callers efficiently

Replace your in-house receptionists with Digital Switchboard, allowing callers to reach the person or department they wish to speak to without the need for a real person.

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Secure peace of mind today

Discuss your needs with our business continuity experts. Provide a few details below and we'll be in touch right away to talk through the options.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

What are you looking for?

Pocket Phone System

This small business phone system is ideal for anyone with an office landline number and multiple team members working remotely. Having added recipients to the app, a call will try different numbers in the order you've pre-determined until it's answered. The entire service is set up in minutes and managed by you, on your mobile. To help small businesses weather the storm, you can now access our premium Fly package for £20 a month for 3 months.

Purchase and set up online right now →

All features for £20

using code PPS20

Redirect your existing office phone number
Manage everything on your mobile
Route calls to different team members
Access answering support if you need it

Live Chat

Our complete people & technology solution allows you to engage with website visitors, and even start proactive chats if appropriate ('Our office is currently closed. Can I help?'). Wherever you have internet you'll be able to handle chats yourself. For times you're unavailable, our knowledgeable team (who you've briefed on your business) will take care of chats for you.

Talk to one of our business continuity experts today →
Add Live Chat to your website within 24hrs
Set up pre-chat surveys to triage visitors
Manage chats remotely yourself
Let us respond to chats when you can't

Digital Switchboard

Our intelligent speech recognition transforms the capabilities of an existing 24/7 switchboard, by allowing people to self-serve. The result is fewer people required to man your reception. Developed in collaboration with Amazon and Twilio technology, the service is entirely cloud-based and easy to implement along with auto-attendants for additional call filtering if required.

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Easy set up cloud technology
Answer more calls with fewer receptionists
Apply multi-levels of routing
Allow callers to entirely self-serve
Why Moneypenny?

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of our clients. Whatever the situation, 13,000 businesses rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

The Sunday Times 100 Best Companies to work for 2019 Cyber Essentials Plus Trustpilot rating
Business continuity solutions for every business

Moneypenny has made a promise to support our clients no matter what the circumstances. For this reason, we maintain a rigorous business continuity plan. With these robust protocols and processes in place, we're capable of delivering continuous support in conjunction with any disaster recovery preparations you may be making in the current climate.

Cloud
technology

Allows us to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.

Multiple 24/7 UK & US sites

Means we can redirect calls & chats to either our UK, US or disaster recovery sites if necessary, with all of your company details to hand so they're managed seamlessly.

Comprehensive escalation plan

We have all the necessary technical capabilities already in place to facilitate off-site service delivery, should our team be required to work from home.

Secure peace of mind today

Discuss your needs with our business continuity experts. Provide a few details below and we'll be in touch right away to talk through the options.

  1. *
  2. *
  3. *
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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

Best people

Rated Excellent