Global Trend Report
Thousands of business owners, marketeers and CX professionals have already downloaded the report. Here’s what some have said:
This report really puts the customer experience into perspective - an insightful read.Chief Marketing Officer, Taylors Arch
Any business looking to understand more about their consumers needs to read this.Customer Service Manager, Stark & Hill
Moneypenny commissioned a report conducted by insight-driven research specialists, Censuswide, who surveyed 2,000 UK and US consumers between 27th May and 1st June 2022.
Respondents included an even split between Gen Z (16-24), Millennials (25-40), Gen X (41-56), Baby Boomers 1 (Aged 57-66) and Baby Boomers 2/Traditionalist/Silent Generation (67+). Unless otherwise stated all graphs are sourced from the Moneypenny Censuswide Customer Communications Global Trend Report 2022.