People like you
"Digital Switchboard has been a lifesaver for capturing every new enquiry"
Saira Babar, Newmans Solicitors Limited
Newmans Solicitors in-house team was finding it increasingly challenging to answer all of their calls. Volumes were high, cold calls were frequent and hiring additional staff wasn’t an option. Committed to capturing every opportunity and improving client relations, Newmans Solicitors turned to Moneypenny for telephone answering and Digital Switchboard support.
Digital Switchboard is brilliant, now our callers get to the right person quickly. Plus, we have next to no sales callers now. The team are fantastic and understand exactly how we work. The service has made a positive change to our business, it’s adaptable to our needs and requirements.✕
"We’re saving in excess of £1000 per year and our customer service has never been better"
Don Bircham, Wrexham Football Club
Wrexham Football Club needed short-term support for its switchboard – fast. Expecting to be sold telephone answering, Don was pleasantly surprised when Moneypenny suggested its Digital Switchboard product: gold-standard speech recognition software supported by the Club’s own, or Moneypenny receptionists.
We’re delivering greater efficiencies and vastly improved customer service. Digital Switchboard has exceeded all expectations; this technology is special.✕
“An affordable alternative to a permanent receptionist.”
Simon Shiers, MCS Investment Property
You might think a company like MCS Investment Property would shy away from the concept of speech recognition to support the work it undertakes for a range of both UK and international clients. Quite the contrary. Making use of innovative technology like Digital Switchboard means it can respond to callers quickly and efficiently at all times, whilst keeping costs down. Win win.
I couldn’t justify adding a permanent member of staff to our team to cover reception. Thanks to Digital Switchboard, there’s absolutely no need. For an affordable price, it delivers a quality product, supported by experienced people who know their telecoms. A fast set-up made for a refreshing change to our usual experience of ‘back end’ systems. I am confident callers appreciate the professional and efficient response they experience every time they call us.✕
Power to your callers.
The vast majority of your callers know who they want to speak to. And the last thing you want is to be overstaffing your reception.
Digital Switchboard is the answer.
Callers route themselves straight to your departments, or employees either at their desk or on their mobile.
Your greeting: "Welcome to Wilson & Company, please say the name of the person you wish to speak to or hold for a receptionist."
Caller says: "Accounts" or "John Wilson"
What happens if your caller needs a real person?
There's always someone on hand: either your in-house or a Moneypenny Receptionist.
Only if your caller requires assistance, or a particular employee or department isn't available, will they be put through. Service levels will remain high, with fewer people required to man your switchboard.
No hardware. No hassle.
In the cloud