The days of the traditional switchboard are numbered. 80% of business calls are from people who know the name of the person they want to speak to. Why put a receptionist in their way? Developed in collaboration with IBM Watson and Nuance technology, Digital Switchboard puts your callers in control by prompting them to say the name of the person or department they wish to be transferred to.
In an instant, calls are routed to the appropriate direct line or mobile. Digital Switchboard is a carefully designed artificial intelligence (AI) product that exceeds all expectations on cost reduction, service delivery and ease of set-up. It truly is the most advanced, accurate and service enhancing method of automating your switchboard.
In the cloud
Caller dials your number
Digital Switchboard prompts caller to say the name of the person or department they wish to speak to"Bob Jones"
80% of callers will know who they wish to speak to. For anyone who doesn't, add a "Or hold for a receptionist" option which can be answered by your own, or a Moneypenny Receptionist.
Caller's request is interpreted and relayed back to them as a sound recording"Putting you through to Bob Jones …"
Our technology is 99% accurate, but on the rare occasion a person's request isn't recognised, the call will route immediately to a receptionist - your own or Moneypenny.
Caller is transferred
Should the call ring out, Moneypenny or your own receptionist will answer, ensuring a perfectly handled call every time.
No delays. No 'please repeat'. A one-stop solution.
Delivers the speech recognition callers love, converting spoken requests and passing them instantly to IBM Watson.
Powers the innovative text-to-speech technology that returns verbal confirmation back to callers.
Provides the finest receptionists; people you know and trust who respond knowledgeably and confidently to the needs of your callers.
Newmans Solicitors in-house team was finding it increasingly challenging to answer all of their calls. Volumes were high, cold calls were frequent and hiring additional staff wasn’t an option. Committed to capturing every opportunity and improving client relations, Newmans Solicitors turned to Moneypenny for telephone answering and Digital Switchboard support.
Digital Switchboard is brilliant, now our callers get to the right person quickly. Plus, we have next to no sales callers now. The team are fantastic and understand exactly how we work. The service has made a positive change to our business, it’s adaptable to our needs and requirements.
Wrexham Football Club needed short-term support for its switchboard – fast. Expecting to be sold telephone answering, Don was pleasantly surprised when Moneypenny suggested its Digital Switchboard product: gold-standard speech recognition software supported by the Club’s own, or Moneypenny receptionists.
We’re delivering greater efficiencies and vastly improved customer service. Digital Switchboard has exceeded all expectations; this technology is special.
You might think a company like MCS Investment Property would shy away from the concept of speech recognition to support the work it undertakes for a range of both UK and international clients. Quite the contrary. Making use of innovative technology like Digital Switchboard means it can respond to callers quickly and efficiently at all times, whilst keeping costs down. Win win.
I couldn’t justify adding a permanent member of staff to our team to cover reception. Thanks to Digital Switchboard, there’s absolutely no need. For an affordable price, it delivers a quality product, supported by experienced people who know their telecoms. A fast set-up made for a refreshing change to our usual experience of ‘back end’ systems. I am confident callers appreciate the professional and efficient response they experience every time they call us.
No - that’s the beauty of Digital Switchboard; it’s cloud-based, big technology with a small price tag. After paying a one-off set-up fee, your fixed monthly fee is based on the number of channels you’ll need.
With regard to call charges, there are none. Your fixed monthly channel rental covers everything. After a minimum of three months with us, we require only one month’s notice to close your account from the date of your next invoice.
Whether you’re a business with 5 or 5,000 employees, if you’re looking to avoid the cost of a person to handle your calls, Digital Switchboard is a cost-effective alternative to the traditional switchboard set-up.
If the software is in any doubt about the accuracy of its translation, the call is routed to a receptionist – your own or Moneypenny’s – who transfers the caller to the correct person or department. There’s no ‘please repeat’ or incorrect routing of your calls.
Yes, all of your employee information is available for you to amend at any time via your secure online portal. The Moneypenny app allows individual employees to change the number Digital Switchboard routes their calls to – ideal if they regularly work from home or are often on the road.
Digital Switchboard is able to accommodate auto-attendant (‘Press 1 for new enquiries, press 2 for our accounts team…’) combined with a speech recognition facility. We’ll work with you to ensure you’re implementing a greeting that will benefit your callers.
Most people in the UK have spoken to Moneypenny. Few realise it. We lead the market in terms of our size and quality.
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