People like you
"Extremely impressive system – wish we’d started using it sooner."
Alex McPherson, Ignition Law
With Lawyers at Ignition Law operating out of hubs across London, implementing a cohesive centralised switchboard was always going to be a challenge. Thanks to Digital Switchboard, Ignition has no need for receptionists. All of its employees’ details stored are in the cloud, and callers route themselves straight though to the Lawyer they’re dealing with. It’s saved the firm thousands.
We’ve used various phone systems over the years. Digital Switchboard stands head and shoulders above the rest. Set-up was managed very efficiently by John, our dedicated Account Manager. The App allows our team members to change the extension number Digital Switchboard can reach them on in real time, and the Online Portal shows us exactly which calls were picked up by the system and where they were routed. I wish we’d found Digital Switchboard sooner.✕
"Using Digital Switchboard is a complete no-brainer."
Steve Orlando, Refrigeration & Air Conditioning
The service aspirations of Orlando Refrigeration & Air Conditioning are no longer limited by budget. Using Digital Switchboard has eliminated the costly overhead of running an in-house switchboard, and ensured every call to the business is captured. With an auto attendant facility sending calls to appropriate extensions, calls that need the input of a real person are minimal.
I’m a firm believer in the power of customer perception. A business needs to be able to get to every phone call and sound professional. But to achieve this cost effectively using real people? This is the beauty of Digital Switchboard. Less cost. No up-front outlay on hardware. No drawn-out set-up process. We’ve even had an auto attendant added at no extra cost. I would have no hesitation in recommending Digital Switchboard to other companies.✕
“An affordable alternative to a permanent receptionist.”
Simon Shiers, MCS Investment Property
You might think a company like MCS Investment Property would shy away from the concept of speech recognition to support the work it undertakes for a range of both UK and international clients. Quite the contrary. Making use of innovative technology like Digital Switchboard means it can respond to callers quickly and efficiently at all times, whilst keeping costs down. Win win.
I couldn’t justify adding a permanent member of staff to our team to cover reception. Thanks to Digital Switchboard, there’s absolutely no need. For an affordable price, it delivers a quality product, supported by experienced people who know their telecoms. A fast set-up made for a refreshing change to our usual experience of ‘back end’ systems. I am confident callers appreciate the professional and efficient response they experience every time they call us.✕
Power to your callers.
The vast majority of your callers know who they want to speak to. And the last thing you want is to be overstaffing your reception.
Digital Switchboard is the answer.
Callers route themselves straight to your departments, or employees either at their desk or on their mobile.
Your greeting: "Welcome to Wilson & Company, please say the name of the person you wish to speak to or hold for a receptionist."
Caller says: "Accounts" or "John Wilson"
What happens if your caller needs a real person?
There's always someone on hand: either your in-house or a Moneypenny Receptionist.
Only if your caller requires assistance, or a particular employee or department isn't available, will they be put through. Service levels will remain high, with fewer people required to man your switchboard.
No hardware. No hassle.
In the cloud