Website Callback tool

FAQs

Can I direct all callbacks to a Moneypenny PA?

Absolutely, you can choose our fully outsourced option where all callbacks are sent to a Moneypenny PA if you wish. Alternatively, they can just handle any overflow callbacks whenever you're unavailable.

Does Moneypenny keep a log of my callbacks?

Yes - you'll have access to your full callback history, along with helpful analytics, to ensure you're maximising the benefits.

How does your pricing work?

Our Callback tool is charged for via ResponseiQ. You can select a package of credits equating to callback time based on your predicted volume, which will be established during your free two-week trial. From here, you'll be confident of exactly what your ongoing monthly costs will be.

Am I tied into an ongoing contract?

No - after the two-week trial, all of our Callback tool schemes have a minimum contact length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice.

Does Moneypenny provide a 24-hour service?

Yes. Our Moneypenny PAs can be on hand to manage callbacks 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.