Answering Service

Your callers will love us.

We don’t just answer calls. We're you, when you can't be. Flawlessly fulfilling caller needs, leaving you free to focus on growth.

Your callers will love us.

Get in touch with us today

What to expect:

  • The very best people & AI technology​
  • Thousands of businesses on board​
  • Unmatched sector expertise​
  • Award-winning culture​

No. of Employees:

More than an answering service

Telephone Answering

Real people looking after calls exactly as if based in your business

Key Features

  • Your own Moneypenny PA briefed by you
  • Tailored call answering instructions
  • Appointments booked into your diary

AI Receptionist

Ultra realistic with the option to escalate to real people built in

Key Features

  • Emotionally intelligent with smooth human-like flow
  • Industry-leading response speed
  • Follows pre-agreed call flows to complete tasks

Outsourced Switchboard

Scalable receptionist resource managing and fielding calls 24/7, 365

Key Features

  • Flexible overflow or fully outsourced provision
  • Instantly scalable 24/7 cover
  • Calls transferred wherever your team are working

Trusted by

Just some of the jobs we take care of

From quick queries to complex conversations, by voice or text, our people deliver so much more than your average receptionist:

Answer & transfer calls
Forward messages
Qualify enquiries
Take payments
Manage appointments
Update your CRM system
Represent you 24/7
Handle FAQs
Professional receptionist with friendly smile

A trusted partner in your corner

The #1 provider now and always

As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.

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A unique culture built with heart

The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.

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Seamlessly integrated with AI

Unique technology that speeds up routing, surfaces insight, and helps us maximise every conversation on your behalf.

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Brilliant people you would hire yourself

Positive, capable individuals who care deeply and go further so your customers feel truly valued.

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The role of AI across our business

Increasingly, our human-sounding AI Receptionist makes light work of everyday calls, freeing our people to use their expertise and judgment on the more complex. Behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering conversations by surfacing key information faster and creating accurate summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this blend of brilliant people and smart AI delivers exceptional, on-brand experiences at every moment.

AI Receptionist

Delivers consistent, emotionally intelligent responses at scale

KnowledgeBase

Surfaces key information instantly making every call faster and smoother

MessageMaker

Auto-drafts full and accurate summaries ready to be shared instantly

Real People + AI

Deliver seamless customer experiences for your business 24/7

We make global technology platforms accessible to your business

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

25+

years as the
#1 provider

1000

UK and US team
members

10,000s

of businesses
on board

40,000+

calls handled
every day

Collaborating with

Northern Powerhouse

Get in touch with us today

What to expect:

  • The very best people & AI technology​
  • Thousands of businesses on board​
  • Unmatched sector expertise​
  • Award-winning culture​

No. of Employees: