Moneypenny’s 2023 Customer Communications Trend Report

In our annual customer communications report, we take a deep-dive into consumers’ preferences when contacting a business, their rising expectations and how specific demographics impact the choices they make. 

Building on the insights from last year, this latest report has a particular focus on consumer behaviours amid ongoing technological changes and the rise of hybrid working – ultimately finding that two channels have once again proven themselves to be a stalwart in the world of communications: phone and email. Despite the plethora of digital options at consumers’ fingertips, 60% still named phone and email as their preferred methods of communication. Which, in itself, is powerful; human-to-human interaction still matters.

There’s never been a better time to put your customer service into perspective – so read our report here and use it to set your business apart from the competition.