In our annual customer communications report, we take a deep-dive into consumers’ preferences when contacting a business, their rising expectations and how specific demographics impact the choices they make.
Building on the insights from last year, this latest report has a particular focus on consumer behaviours amid ongoing technological changes and the rise of hybrid working – ultimately finding that two channels have once again proven themselves to be a stalwart in the world of communications: phone and email. Despite the plethora of digital options at consumers’ fingertips, 60% still named phone and email as their preferred methods of communication. Which, in itself, is powerful; human-to-human interaction still matters.
There’s never been a better time to put your customer service into perspective – so read our report here and use it to set your business apart from the competition.
Your own Moneypenny PA to answer calls exactly as if based in your office.
Discover >All the functions and support of an office phone system, minus the hardware.
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