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Quiz: How recovery-ready is your business?

As lockdown gradually begins to ease, many of us are anticipating how to safely return to work and recover business. 

But just how ready is your business to bounce back amidst the obstacles of a global pandemic? Many companies across the world have embraced remote working as a result of lockdown, with some companies, like Twitter, for example, even pledging to continue working this way permanently. While others are happy to work from home for as long as possible.

Other industries, where remote working is not as straightforward, such as estate agents, are preparing for an anything-but-ordinary return to work.

Are you ready to find out how prepared your business is for recovery? Click next to get started!

The remote workplace 
 

1. Can your staff work between home and your business premises seamlessly to avoid downtime, if needed? 

(i.e. the necessary tech like laptops, online tools, and equipment to work comfortably)

The remote workplace 


2. Have you implemented a digital tool or app to help staff communicate and collaborate virtually?

(I.e. MS Teams, Trello, Slack) 

The remote workplace 


3. Do you have a video conferencing facility in place as an alternative to meetings in person?

(I.e. Zoom, Skype, MS Teams)

The remote workplace 


4. We've seen some sectors experience an 80% increase in call volumes following their reopening! Do you have a solution in place for capturing all inbound calls, even if you're out of the office or unavailable?

(I.e. switchboard, virtual phone system, telephone answering service) 

The remote workplace 

Alice - Moneypenny Live Chat Agent
5. Have you explored other ways to manage inbound queries, such as live chat? 


Back to the office 

Moneypenny Receptionist
6. Do you have a resource plan in place to outline when staff will return to work as well as any amended working hours? Following furlough or childcare commitments.  

Back to the office


7. Have you got all of the necessary PPE to cater for staff and social distancing requirements?


(I.e. hand sanitiser, face masks, tissues, hand towels, surface cleaner, disinfectant)

Back to the office


8. Does your premises adhere to social distancing rules? For example, have you implemented a one-way system around your building and altered seating arrangements to maintain a safe distance? 

Back to the office


9. Can you provide a separate entrance and exit for both employees and customers? 

Back to the office


10. Do you have adequate space for additional parking should more staff wish to commute by car? 

Bouncing back 

11. Have you got a communications plan in place to let customers & prospects know about your reopening?
Bouncing back 


12. Have you updated your sales messaging to reflect current circumstances?
 

(I.e. correct opening hours, new/restricted services & products, social measures within the building - check website copy, sales collateral, and marketing materials)

Bouncing back 


13. Have you created a comeback offer to invite back customers and attract new leads?

Bouncing back

Moneypenny Virtual Receptionist
14. Do you have an overflow plan to ensure you have enough resource in place to tackle a surge in demand for your service/s or products?

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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