Search by keyword, such as: divert, calls, chats …

Success Through Workplace Culture with Setfords Solicitors

Success Through Workplace Culture

The latest episode of On the Up is out now! Dan Marshall chats with Chris and Guy Setford, the visionary founders and co-CEOs of Setfords Solicitors. In this episode, we explore how important it is to build and keep a growth culture in the legal sector. If you can’t catch the entire episode, no problem! We’ve put together a summary of the key points discussed below. 

What’s covered in episode 5? 

Chris and Guy Setford share the journey of Setfords Solicitors, a forward-thinking law firm that leverages technology to improve its offerings. With a robust team of 580 lawyers and 140 support staff, they aim to provide the necessary tools, tech, and support for lawyers to thrive, all while giving them the freedom and flexibility in their careers. 

Their conversation dives into what makes Setfords stand out, such as their consistent fee-share model, a people-first approach, and a strong focus on innovation. Chris and Guy highlight how crucial it is to stand out in the competitive legal landscape and explain how their business model enables lawyers to provide outstanding service to clients. 

Here’s a sneak peek at what sets Setfords apart from traditional law firms: 

  • Consultancy approach – Lawyers at Setfords act as consultants, giving them the freedom to choose their own schedules and how they work, all while having access to excellent resources and services. 
  • Focus on people and tech – The firm invests in new technology and strong support systems, which helps lawyers concentrate on their clients without distractions. 
  • Shared goals – The success of the firm comes from a common understanding of what lawyers desire in their careers and the best ways to help them achieve those goals. 

Some of our key takeaways 

A culture that puts people first  

Setfords has created an environment that truly cares for everyone, from the lawyers to the support staff. The culture here is all about community and teamwork, ensuring that everyone feels valued and supported. With offerings like a wellbeing department, regular team meet-ups, and a commitment to open communication, it’s a place where everyone can thrive. 

Consistent and managed growth 

Since its founding, Setfords has seen steady organic growth. They have around 150 to 200 direct applications each month and welcomed 180 new lawyers in the last year. The firm stays focused on providing high-quality service while effectively scaling up their operations. 

Empowering lawyers  

Setfords takes away the administrative burdens and offers solid support, allowing lawyers to concentrate on their clients. This approach not only boosts client satisfaction but also gives lawyers a sense of freedom and autonomy. 

A commitment to innovation 

Setfords’ investment in technology has been key to its success. From marketing and business development support to advanced tools for case management, the firm continually evolves to meet the changing needs of its lawyers and clients. 

Building trust through differentiation 

The firm’s culture and structure create a standout proposition for lawyers and clients alike. With over 10,000 Trustpilot reviews and top rankings, Setfords has built a strong reputation for excellence. 

Listen to the full episode 

Join us for the full conversation with Chris and Guy Setford as they reveal everything you need to know behind their firm’s remarkable growth and culture. Tune in on Spotify now! 

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >
×